Welcome to the CAPE/Blue Shield Point of Service Plans
Contact us
CAPE Benefit Trust Customer Service:
Phone: (800) 487-3092
7:30 a.m. to 5:00 p.m., Pacific Time
Monday through Friday
Blue Shield Member Services:
Phone: (855) 256-9404
7:00 a.m. to 7:00 p.m., Pacific Time
Monday through Friday
Phone: (800) 487-3092
7:30 a.m. to 5:00 p.m., Pacific Time
Monday through Friday
Blue Shield Member Services:
Phone: (855) 256-9404
7:00 a.m. to 7:00 p.m., Pacific Time
Monday through Friday
Decrease your stress this year
Two popular mental health apps, Headspace and Ginger, are available through Wellvolution®
- Headspace offers over 500 guided meditations to help with anxiety, sleep, and more, as well as yoga workouts, wind-down exercises, and other features.
- Ginger offers confidential mental health care through coaching and self-guided activities 24/7/365. Video therapy and psychiatry sessions are also available for a copay as stated in your plan's Summary of Benefits.
Get virtual medical and mental health care
Talk to a board-certified Teladoc® medical doctor or a licensed mental health professional by phone or video for a $0 copay.
Plan information
Lite and Classic Point of Service (POS) plans
Pharmacy benefits are an important part of your CAPE/Blue Shield health plan. Understanding your benefits can help you save money. Select Pharmacy benefits to learn more.
Plan highlights
A POS plan combines the predictable out-of-pocket costs of an HMO plan with the greater flexibility of a PPO plan. You have the freedom to choose an HMO, PPO, or out-of-network provider each time you access care.
When you enroll in the POS plan for the first time, you must choose a primary care physician (PCP) for yourself and your covered dependents. Each member of your family can choose a different physician and medical group/Independent Practice Association (IPA). For information on how to find a doctor, see Find a provider below.
To learn how a POS plan works – and to view plan benefits – select the helpful documents.
A POS plan combines the predictable out-of-pocket costs of an HMO plan with the greater flexibility of a PPO plan. You have the freedom to choose an HMO, PPO, or out-of-network provider each time you access care.
When you enroll in the POS plan for the first time, you must choose a primary care physician (PCP) for yourself and your covered dependents. Each member of your family can choose a different physician and medical group/Independent Practice Association (IPA). For information on how to find a doctor, see Find a provider below.
To learn how a POS plan works – and to view plan benefits – select the helpful documents.
- 2023 helpful documents
- How does a POS plan work?
- Lite and Classic POS Plan Enrollment Brochure
- Lite POS Plan Summary of Benefits
- Lite POS Plan Summary of Benefits and Coverage
- Lite POS Plan Evidence of Coverage and Disclosure
- Classic POS Plan Summary of Benefits
- Classic POS Plan Summary of Benefits and Coverage
- Classic POS Plan Evidence of Coverage and Disclosure
Your mental health and substance use disorder care benefits
The POS plan's mental health and substance use disorder care benefits include inpatient and outpatient care for depression and other mental illnesses and alcohol/substance use disorder.
If you choose to access care using your Level I (HMO) or Level II (PPO) benefits, then you will only have access to Blue Shield’s mental health service administrator (MHSA) provider network. You will also pay less and receive higher benefit coverage than if you use your Level III (out-of-network) benefits by going to an out-of-network provider.
To find a doctor in the MHSA provider network, visit MHSA.
If you choose to access care using your Level I (HMO) or Level II (PPO) benefits, then you will only have access to Blue Shield’s mental health service administrator (MHSA) provider network. You will also pay less and receive higher benefit coverage than if you use your Level III (out-of-network) benefits by going to an out-of-network provider.
To find a doctor in the MHSA provider network, visit MHSA.
How to estimate your Level 1 (HMO) and Level II (PPO) medical costs
Our Treatment Cost Estimator can give you cost estimates for common medical treatments and services. These estimates can help you budget and plan for your care.
To access the Treatment Cost Estimator, members can log in to their Blue Shield account.
To access the Treatment Cost Estimator, members can log in to their Blue Shield account.
Find a provider
As a CAPE/Blue Shield health plan member, you have access to a wide range of providers in California, including:
- Level 1 (HMO) network and Level II (PPO) network providers
- Mental health providers
- Chiropractors and acupuncturists
- Urgent care centers
- Pharmacies
- And more
Programs and services in the spotlight
Have you scheduled your preventive care visit?
Take charge of your health today.
Preventive care is key to finding possible health issues early, when they're often easier to treat.
Learn about the preventive care services covered under your plan. Find out which preventive health screenings and immunizations are right for you.
Preventive care is key to finding possible health issues early, when they're often easier to treat.
Learn about the preventive care services covered under your plan. Find out which preventive health screenings and immunizations are right for you.
CAPE-sponsored benefits
Take advantage of everything available to you:
- Enhanced supplemental dental benefits
- Full vision plan with a frame allowance
- $20,000 survivor life insurance with support services for beneficiaries
- Voluntary short term disability insurance
- Identity theft protection plans
- choosecape.com, where you can view a presentation about these benefits and more
Maternity care that fits into your life
The Maven Maternity Program is designed to give you digital and virtual support for your pregnancy and postpartum needs – at no extra cost. You can also get support if you have experienced a pregnancy loss.
All programs and services
- Care Management ProgramGet support managing conditions such as diabetes and depression.
- Fitness Your Way™Access network fitness centers on a budget you can live with.
- LifeReferrals 24/7SMExperienced professionals are ready to help you with personal, family, and work issues at any time.
- Maternity ProgramGet digital and virtual support for your pregnancy and postpartum needs.
- Network retail pharmacy vaccine programGet vaccines for the flu, shingles, and more at a network retail pharmacy.
- NurseHelp 24/7SMTalk with a registered nurse anytime you have health-related questions.
- Preventive careLearn how your preventive care benefits can help keep you healthy.
- Teladoc®Talk to a board-certified Teladoc medical doctor or a licensed mental health professional by phone or video for a $0 copay.
- Walk-in non-emergency health care at CVS MinuteClinics® and Target ClinicsGet walk-in non-emergency health care at CVS MinuteClinics and Target Clinics across California through your Level II (PPO) benefits.
To find a clinic, click anywhere in this box. Then, select "Facilities," and enter your location. Under "Facility Type," select Clinic Retail Health. - Wellness discount programs*Get help living healthier with a wide range of discount programs.
- Wellvolution®Get access to over 50 tested apps and programs to help you achieve your health goals. Two popular mental health apps, Headspace and Ginger, are available through Wellvolution.
* The wellness discount program services are not a covered benefit of your Blue Shield of California health plan, and none of the terms or conditions of the Blue Shield health plan apply. The networks of practitioners and facilities in the discount programs are managed by external program administrators, including any screening and credentialing of providers. Blue Shield does not review the services provided by discount program providers for medical necessity or efficacy, nor does Blue Shield make any recommendations, representations, claims, or guarantees regarding the practitioners, their availability, fees, services, or products. Some services offered through the discount program may already be included as part of the Blue Shield plan covered benefits. Members should access those covered services prior to using the discount program. Members who are not satisfied with products or services received from the discount program may use the grievance process described in their Evidence of Coverage and Disclosure Form. Blue Shield reserves the right to terminate this program at any time without notice.
Wellvolution is a registered trademark of Blue Shield of California. Wellvolution and all associated digital and in-person health programs, services, and offerings are managed by Solera, Inc., a health company committed to changing lives by guiding people to better health in their communities.
NurseHelp 24/7 and LifeReferrals 24/7 are service marks of Blue Shield of California.