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Member Services
HMO and PPO plans
Phone: (855) 256-9404
7 a.m. - 7 p.m. PST
Monday - Friday

Shield Concierge
Trio HMO plan
Phone: (855) 747-5800
7 a.m. - 7 p.m. PST
Monday - Friday
Introducing the CredibleMind mental health resource hub
Available at no extra cost
CredibleMind offers many different resources, all in one place. You can navigate by topic, including everything from stress and anxiety to happiness and resilience.
Save a trip to the doctor's office
Talk to a board-certified Teladoc® medical doctor by phone or video.
Trio HMO plan
• Has no deductible, just fixed copays
• Is typically more affordable than other plans
• Features a select network of local providers
Access+ HMO plan
• Fixed copayment for most services
• You must select a primary care physician (PCP) to coordinate your care and refer you to specialists and hospitals within their medical group.
Shield Spectrum PPO plan
• See any doctor you choose for most services and self-refer to specialists.
• Pay a copay or coinsurance for most services after the deductible has been met.
Need a 1-on-1 consultation to discuss a complex health coverage question?
Have a complex question? Schedule an appointment with a knowledgeable Blue Shield representative at your convenience.
Find a Doctor
  • Check that your doctor is in the Blue Shield network
  • See all the doctors, specialists, and urgent care centers you have access to when you choose a Blue Shield plan using the Find a Doctor tool
Mental health benefits
One of the most important factors in addressing your mental health is finding a clinician you trust when and where you need it.

Your Blue Shield health plan provides coverage for mental health or substance abuse care in-person or where ever you are using your smartphone, tablet, or computer – all within the privacy of your own home.
Have you scheduled your preventive care visit?
Take charge of your health today!
Preventive care is key to finding possible health issues early, when they're often easier to treat. Find out what preventive care services are covered under your plan. Learn which preventive health screenings and immunizations are right for you.
Thinking about a healthier lifestyle?
Get personalized support from Wellvolution®.

It includes digital programs, designed to help you reach your goals - at no additional cost.

  • Lose weight
  • treat diabetes
  • Quit smoking
  • lower stress
  • Manage anxiety
  • Support mental health
Health coaches and support are a click away.
Bimonthly Wellvolution® newsletter
Get lifestyle-based tools and support to lose weight, treat diabetes, support mental health, and more.
* These discount program services are not a covered benefit of your Blue Shield of California, Blue Shield of California Life & Health Insurance Company (Blue Shield Life), or self-insured health plan, and none of the terms or conditions of the Blue Shield, Blue Shield Life, or self-insured health plan apply. The networks of practitioners and facilities in the discount programs are managed by external program administrators, including any screening and credentialing of providers. Blue Shield does not review the services provided by discount program providers for medical necessity or efficacy, nor does Blue Shield make any recommendations, representations, claims, or guarantees regarding the practitioners, their availability, fees, services, or products. Some services offered through the discount program may already be included as part of the Blue Shield plan covered benefits. Members or self-insured plan participants should access those covered services prior to using the discount program. Members or self-insured plan participants who are not satisfied with products or services received from the discount program may use the grievance process described in their Evidence of Coverage, Disclosure Form, Evidence of Coverage and Disclosure Form, Benefit Booklet or Certificate of Insurance/ Policy. Blue Shield reserves the right to terminate this program at any time without notice.

Wellvolution is a registered trademark of Blue Shield of California. Wellvolution and all associated digital and in-person health programs, services, and offerings are managed by Solera, Inc., a health company committed to changing lives by guiding people to better health in their communities.

NurseHelp 24/7 and LifeReferrals 24/7 are service marks of Blue Shield of California.