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Member Services
Representatives provide answers to questions regarding claims, general plan information, coverage, and authorization determinations.
(888) 870-5064
5a.m. - 8p.m., Pacific Time
Monday - Friday
Your new ID card should arrive by January 1, 2023
  • If you currently use a printed ID card, remember to discard your old card and use your new one. You can also access your new ID card online at any time by registering at

  • You will receive two ID cards regardless of how many are members enrolled on the plan. If you would like additional copies, please contact Member Services and/or you can request more on Engagement Point.

  • If you selected paperless delivery on Engagement Point you will not receive a new physical ID card in the mail. If you would like to receive a physical card, the policy holder must update their preferences.

  • Continue to use your current ID card until the new one is available. If you don’t get your new printed ID card by January 1, contact Member Services for assistance.
Take advantage of EngagementPoint! Blue Shield's enhanced online wellness hub that encourages you to take an active role in your own health. Register today with your full BlueShield I.D. number and alpha prefix!
Benefit enrollment information!
Find the right health plan in 5 min or less
Our interactive video will help you to:
  • Compare plans quickly
  • Find network doctors
  • Explore wellness programs and more
PPO plan
With the PPO plan you can:
  • See any doctor you choose, though you usually pay less for services that are provided by PPO network providers.
  • Self-refer to specialists.
  • Pay a copayment or coinsurance for most services after the plan’s deductible has been met.
  • Have the the broad Blue Shield PPO network available to you.
PPO Savings plan
With a PPO Savings plan you can:
  • See any doctor you choose for most services.
  • Self-refer to specialists.
  • Usually pay less for services that are provided by PPO network providers.
  • Open a tax-advantaged HSA account to help save and pay for qualified medical expenses. Your pre-tax contributions to an HSA are yours to keep and there is no use it or lose it penalty.
  • Receive up to $750 per year (contributed by Palo Alto Networks) to your HSA if you cover yourself, and $1,500 per year if you cover any dependents under the Platinum PPO Savings plan.
  • Receive up to $1,000 per year (contributed by Palo Alto Networks) to your HSA if you cover yourself, and $2,000 per year if you cover any dependents under the Silver PPO Savings plan.
Our virtual assistant is available to help you find a doctor.

Do you need your primary care physician's (PCP's) ID number? Once you find your PCP, select the More info button.
Maternity care that fits into your life
The Maven Maternity Program is designed to give you digital and virtual support for your pregnancy and postpartum needs – at no extra cost. You can also get support if you have experienced a pregnancy loss.
Wellvolution®, our digital platform for health and well-being, offers over 50 tested apps and programs to help you achieve your health goals – at no extra cost. You choose the areas to focus on:
  • Prevent and reverse disease – Prevent diabetes and reverse cardiovascular disease and other conditions.
  • Eat better – Get help with meal planning, use nutritional calculators, and lose weight.
  • Exercise more – Get support with movement tracking, workout routines, and coaching.
  • Manage stress – Meditate, practice mindfulness, and more.
  • Sleep better – Track sleep patterns and enjoy relaxation exercises for better rest.
  • Quit smoking – Get the support you need to stop smoking with nicotine replacement therapy and other methods.
Get started with Wellvolution® today!

Wellvolution Member Overview from Blue Shield of California on Vimeo.

The ConsumerMedical ® program helps participants better understand the diagnosis, available treatment options, services, risks and all possible complications associated with elective procedures to help you make the best choices.

All programs and services

Palo Alto Networks offers you the following programs in addition to your medical benefits.
These additional programs are not covered benefits from Blue Shield of California. They are offered by Palo Alto Networks benefits. For questions on the programs, please contact your benefits administrator.

Find more information on your benefits options by visiting the Palo Alto Networks Benefits site.

Ready to enroll? Access BenefitConnect to make your OE elections on their enrollment portal (via your Okta SSO dashboard).

If you plan on making changes to your current medical plan, you must do so by the end of your enrollment period(11/11/2022). If no selection is made, your current plan will be your 2023 selection.

* These discount program services are not a covered benefit of your Blue Shield of California, Blue Shield of California Life & Health Insurance Company (Blue Shield Life), or self-insured health plan, and none of the terms or conditions of the Blue Shield, Blue Shield Life, or self-insured health plan apply. The networks of practitioners and facilities in the discount programs are managed by external program administrators, including any screening and credentialing of providers. Blue Shield does not review the services provided by discount program providers for medical necessity or efficacy, nor does Blue Shield make any recommendations, representations, claims, or guarantees regarding the practitioners, their availability, fees, services, or products. Some services offered through the discount program may already be included as part of the Blue Shield plan covered benefits. Members or self-insured plan participants should access those covered services prior to using the discount program. Members or self-insured plan participants who are not satisfied with products or services received from the discount program may use the grievance process described in their Evidence of Coverage, Disclosure Form, Evidence of Coverage and Disclosure Form, Benefit Booklet or Certificate of Insurance/ Policy. Blue Shield reserves the right to terminate this program at any time without notice.

Wellvolution is a registered trademark of Blue Shield of California. Wellvolution and all associated digital and in-person health programs, services, and offerings are managed by Solera, Inc., a health company committed to changing lives by guiding people to better health in their communities.

NurseHelp 24/7 is a service mark of Blue Shield of California.