Welcome
Palo Alto Networks
employees
Contact us
Member Services
Representatives provide answers to questions regarding claims, general plan information, coverage, and authorization determinations.
(888) 870-5064
5a.m. - 8p.m., Pacific Time
Monday - Friday
Representatives provide answers to questions regarding claims, general plan information, coverage, and authorization determinations.
(888) 870-5064
5a.m. - 8p.m., Pacific Time
Monday - Friday

Your new ID card should arrive by January 1, 2023
- If you currently use a printed ID card, remember to discard your old card and use your new one. You can also access your new ID card online at any time by registering at blueshieldca.com/register.
- You will receive two ID cards regardless of how many are members enrolled on the plan. If you would like additional copies, please contact Member Services and/or you can request more on Engagement Point.
- If you selected paperless delivery on Engagement Point you will not receive a new physical ID card in the mail. If you would like to receive a physical card, the policy holder must update their preferences.
- Continue to use your current ID card until the new one is available. If you don’t get your new printed ID card by January 1, contact Member Services for assistance.
Benefit enrollment resources
Benefit enrollment information!
Find the right health plan in 5 min or less
Our interactive video will help you to:
- Compare plans quickly
- Find network doctors
- Explore wellness programs and more
Your plan offerings
PPO plan
With the PPO plan you can:
- See any doctor you choose, though you usually pay less for services that are provided by PPO network providers.
- Self-refer to specialists.
- Pay a copayment or coinsurance for most services after the plan’s deductible has been met.
- Have the the broad Blue Shield PPO network available to you.
PPO Savings plan
With a PPO Savings plan you can:
- See any doctor you choose for most services.
- Self-refer to specialists.
- Usually pay less for services that are provided by PPO network providers.
- Open a tax-advantaged HSA account to help save and pay for qualified medical expenses. Your pre-tax contributions to an HSA are yours to keep and there is no use it or lose it penalty.
- Receive up to $750 per year (contributed by Palo Alto Networks) to your HSA if you cover yourself, and $1,500 per year if you cover any dependents under the Platinum PPO Savings plan.
- Receive up to $1,000 per year (contributed by Palo Alto Networks) to your HSA if you cover yourself, and $2,000 per year if you cover any dependents under the Silver PPO Savings plan.
- 2023 Platinum PPO Savings PlanSummary of Benefits
- 2023 Platinum PPO Savings Plan SBCSummary of Benefits and Coverage
- 2023 Silver PPO Savings PlanSummary of Benefits
- 2023 Silver PPO Savings Plan SBCSummary of Benefits and Coverage
- Pharmacy benefitsExpress Scripts is the prescription drug administrator for Palo Alto Networks
Find a provider
Our virtual assistant is available to help you find a doctor.
Do you need your primary care physician's (PCP's) ID number? Once you find your PCP, select the More info button.
- Advanced provider searchSearch for providers in California by multiple criteria such as gender, language, etc. Select your plan's Find a Doctor link below to begin your search. To find your PCP’s ID number, click on the doctor’s name and select View details under "Primary Care Physician ID." To find providers outside of California, access Blue Shield's national network, Blue Card, by using the prefix PAM.
- PPO and HDHP Find a Doctor
- Find a Doctor TutorialsWatch our tutorials on how to use the Find a Doctor tool.
Programs in the spotlight
Maternity care that fits into your life
The Maven Maternity Program is designed to give you digital and virtual support for your pregnancy and postpartum needs – at no extra cost. You can also get support if you have experienced a pregnancy loss.
Wellvolution®
Wellvolution®, our digital platform for health and well-being, offers over 50 tested apps and programs to help you achieve your health goals – at no extra cost. You choose the areas to focus on:
- Prevent and reverse disease – Prevent diabetes and reverse cardiovascular disease and other conditions.
- Eat better – Get help with meal planning, use nutritional calculators, and lose weight.
- Exercise more – Get support with movement tracking, workout routines, and coaching.
- Manage stress – Meditate, practice mindfulness, and more.
- Sleep better – Track sleep patterns and enjoy relaxation exercises for better rest.
- Quit smoking – Get the support you need to stop smoking with nicotine replacement therapy and other methods.
Wellvolution Member Overview from Blue Shield of California on Vimeo.
ConsumerMedical®
The ConsumerMedical ® program helps participants better understand the diagnosis, available treatment options, services, risks and all possible complications associated with elective procedures to help you make the best choices.
All programs and services
- ConsumerMedical®Expert help for medical conditions.
- Fitness Your Way™Access network fitness centers on a budget you can live with.
- Identity theft protectionProtecting your financial well-being is as important as protecting your health. Get covered right down to your identity with credit monitoring, identity repair assistance and identity theft insurance.
- Maternity programGet support before, during, and after your pregnancy
- NurseHelp 24/7SM *Registered nurses are available to answer your health questions at any time, every day.
- Preventive careLearn how your preventive care benefits can help keep you healthy.
- Shield SupportGet support managing conditions such as diabetes and depression.
- Teladoc®Talk to a medical doctor or mental health professional by phone or video.
- Telebehaviorial health - MHSA onlyAre you feeling stressed about COVID-19 and need to speak with a licensed therapist? Telebehavioral health providers can help you with the stresses of COVID-19, the effects of sheltering-in-place and more: anxiety depression grief panic attacks coping with an illness
- Wellness discount programs *Get help saving money and living healthier with a wide range of discount programs* including fitness club memberships; acupuncture, chiropractic services and therapeutic massage; eye exams, frames and contact lenses; and LASIK surgery.
- Wellvolution® *Wellvolution® is our all-new digital platform for health and well-being. It offers apps and programs to help you achieve your health goals – at no extra cost. You choose the areas to focus on: Prevent and reverse disease – Prevent diabetes and reverse cardiovascular disease and other conditions. Eat better – Get help with meal planning, use nutritional calculators, and lose weight. Exercise more – Get support with movement tracking, workout routines, and coaching. Manage stress – Meditate, practice mindfulness, and more. Sleep better – Track sleep patterns and enjoy relaxation exercises for better rest. Quit smoking – Get the support you need to stop smoking with nicotine replacement therapy and other methods. Get started with Wellvolution® today!
Additional programs from Palo Alto Networks
Palo Alto Networks offers you the following programs in addition to your medical benefits.
- Diagnosis and treatment options: ConsumerMedical
- Dental benefits: Delta Dental
- Vision benefits: VSP
- Life & Disability: The Standard
- Health Savings Account (HSA): Via Benefits
- FLEXBenefits Wellness Allowance: FORMA
- Mental Health Support & Coaching: Modern Health
- Maternity Program: Maven
- Fertility benefits: Progyny (Available with the Platinum PPO and Platinum PPO Savings Plans)
- New Parent Support: Cleo
- Breast Milk Shipping: Milk Stork
- Leave of Absence: Larkin and Employee Guide
- Back-up Care & Senior Care Planning: Care.com

Find more information on your benefits options by visiting the Palo Alto Networks Benefits site.
Ready to enroll? Access BenefitConnect to make your OE elections on their enrollment portal (via your Okta SSO dashboard).
If you plan on making changes to your current medical plan, you must do so by the end of your enrollment period(11/11/2022). If no selection is made, your current plan will be your 2023 selection.
* These discount program services are not a covered benefit of your Blue Shield of California, Blue Shield of California Life & Health Insurance Company (Blue Shield Life), or self-insured health plan, and none of the terms or conditions of the Blue Shield, Blue Shield Life, or self-insured health plan apply. The networks of practitioners and facilities in the discount programs are managed by external program administrators, including any screening and credentialing of providers. Blue Shield does not review the services provided by discount program providers for medical necessity or efficacy, nor does Blue Shield make any recommendations, representations, claims, or guarantees regarding the practitioners, their availability, fees, services, or products. Some services offered through the discount program may already be included as part of the Blue Shield plan covered benefits. Members or self-insured plan participants should access those covered services prior to using the discount program. Members or self-insured plan participants who are not satisfied with products or services received from the discount program may use the grievance process described in their Evidence of Coverage, Disclosure Form, Evidence of Coverage and Disclosure Form, Benefit Booklet or Certificate of Insurance/ Policy. Blue Shield reserves the right to terminate this program at any time without notice.
Wellvolution is a registered trademark of Blue Shield of California. Wellvolution and all associated digital and in-person health programs, services, and offerings are managed by Solera, Inc., a health company committed to changing lives by guiding people to better health in their communities.
NurseHelp 24/7 is a service mark of Blue Shield of California.
Wellvolution is a registered trademark of Blue Shield of California. Wellvolution and all associated digital and in-person health programs, services, and offerings are managed by Solera, Inc., a health company committed to changing lives by guiding people to better health in their communities.
NurseHelp 24/7 is a service mark of Blue Shield of California.