Skip to main content
Palo Alto Networks home
Palo Alto Networks
Contact us
Member Services
(888) 870-5064
5a.m. - 8p.m., Pacific Time
Mon - Fri
Why Blue Shield?
We believe that we all deserve access to high-quality health care at an affordable price. That's why Blue Shield plans offer comprehensive benefits, and access to some of the largest doctor networks in the nationwide. And as a nonprofit organization we are proud to give back to the communities we serve.
Available on January 1, 2022!
Welcome to your 2022 open enrollment
Take the guesswork out of choosing a plan for 2022
Looking for a smarter, easier way to learn about your Blue Shield health plan options? Our interactive video lets you select the topics you are most interested in. You can use this tool to:
  • Compare Blue Shield health plan options
  • Find a doctor in our network
  • Learn about programs and services
  • Download Blue Shield plan documents
  • Gain confidence in your decision
PPO plan
With the PPO plan you can:
  • See any doctor you choose, though you usually pay less for services that are provided by PPO network providers.
  • Self-refer to specialists.
  • Pay a copayment or coinsurance for most services after the plan’s deductible has been met.
  • Have the the broad Blue Shield PPO network available to you.
PPO Savings plan
With a PPO Savings plan you can:
  • See any doctor you choose for most services.
  • Self-refer to specialists.
  • Usually pay less for services that are provided by PPO network providers.
  • Open a tax-advantaged HSA account to help save and pay for qualified medical expenses. Your pre-tax contributions to an HSA are yours to keep and there is no use it or lose it penalty.
  • Receive up to $750 per year (contributed by Palo Alto Networks) to your HSA if you cover yourself, and $1,500 per year if you cover any dependents under the Platinum PPO Savings plan.
  • Receive up to $1,000 per year (contributed by Palo Alto Networks) to your HSA if you cover yourself, and $2,000 per year if you cover any dependents under the Silver PPO Savings plan.
Our virtual assistant is available to help you find a doctor.
To search for a mental health, acupuncture or chiropractor provider, use the Find a Doctor Tool.
Find a Doctor: PPO and HDHP plans

To find providers outside of California, access Blue Shield's national network, Blue Card, by visiting provider.bcbs.com and using the prefix PAN.



For frequently asked questions on how to use the Find a Doctor tool, view the Find a Doctor tutorials.

Shield Support (Care Management Program)
Get support managing your health needs for conditions such as diabetes, depression, chronic pain, cancer and others. Services include personalized health coaching, care plan development, provider coordination and more.
Wellvolution®
Wellvolution®, our digital platform for health and well-being, offers over 50 tested apps and programs to help you achieve your health goals – at no extra cost. You choose the areas to focus on:
  • Prevent and reverse disease – Prevent diabetes and reverse cardiovascular disease and other conditions.
  • Eat better – Get help with meal planning, use nutritional calculators, and lose weight.
  • Exercise more – Get support with movement tracking, workout routines, and coaching.
  • Manage stress – Meditate, practice mindfulness, and more.
  • Sleep better – Track sleep patterns and enjoy relaxation exercises for better rest.
  • Quit smoking – Get the support you need to stop smoking with nicotine replacement therapy and other methods.
Get started with Wellvolution® today!
Teladoc® virtual care
Talk to a board-certified Teladoc® medical doctor or licensed mental health professional by phone or video. For consultation cost, refer to you plan's Summary of Benefits.

All programs and services

Palo Alto Networks offers you the following programs in addition to your medical benefits.
These additional programs are not covered benefits from Blue Shield of California. They are offered by Palo Alto Networks benefits. For questions on the programs, please contact your benefits administrator.

Find more information on your benefits options by visiting the Palo Alto Networks Benefits site.

Ready to enroll? Access BenefitConnect to make your OE elections on their enrollment portal (via your Okta SSO dashboard).

* These discount program services are not a covered benefit of your Blue Shield of California, Blue Shield of California Life & Health Insurance Company (Blue Shield Life), or self-insured health plan, and none of the terms or conditions of the Blue Shield, Blue Shield Life, or self-insured health plan apply. The networks of practitioners and facilities in the discount programs are managed by external program administrators, including any screening and credentialing of providers. Blue Shield does not review the services provided by discount program providers for medical necessity or efficacy, nor does Blue Shield make any recommendations, representations, claims, or guarantees regarding the practitioners, their availability, fees, services, or products. Some services offered through the discount program may already be included as part of the Blue Shield plan covered benefits. Members or self-insured plan participants should access those covered services prior to using the discount program. Members or self-insured plan participants who are not satisfied with products or services received from the discount program may use the grievance process described in their Evidence of Coverage, Disclosure Form, Evidence of Coverage and Disclosure Form, Benefit Booklet or Certificate of Insurance/ Policy. Blue Shield reserves the right to terminate this program at any time without notice.

Wellvolution is a registered trademark of Blue Shield of California. Wellvolution and all associated digital and in-person health programs, services, and offerings are managed by Solera, Inc., a health company committed to changing lives by guiding people to better health in their communities.

NurseHelp 24/7 is a service mark of Blue Shield of California.