Programs and services

Get care at home
- LifeReferrals 24/7Everyone can use a hand sometimes, and LifeReferrals 24/7™ offers convenient support to help you meet life‘s challenges. A toll-free phone call to (800) 985-2405 connects you with a team of experienced professionals ready to assist you with personal, family and work issues at any time.
- NurseHelp 24/7With NurseHelp 24/7SM, registered nurses are available to answer your health questions at any time, every day. Have a medical concern and not sure what to do? Just call (877) 304-0504 to talk to a nurse.
- Mail service pharmacyRoutine medications to treat certain chronic or long-term conditions (such as asthma or diabetes) delivered right to your door – $0 extra for standard shipping.
- Shield ConciergeGet support managing your health needs for a wide range of conditions from a team specially trained on the specific health benefits and programs available to you. You’ll also receive personalized service for everything from finding a doctor to understanding benefits and claims. The Concierge team can be reached at (800) 334-5847 (TTY 711) and is available 7 a.m. - 8 p.m., seven days a week.

Access care away from home
- Urgent careFor non-emergencies, you can receive care at an urgent care center that’s affiliated with your doctor’s medical group or IPA. Your cost will usually be lower than the cost for a hospital emergency room visit.
- Vaccines at retail pharmacyIn addition to COVID and flu vaccines starting in 2023, retail pharmacies can administer preventive vaccines for CalPERS members including Tdap, shingles, pneumonia, and much more.

Jump start your well-being
- ID protectionProtecting your financial well-being is as important as protecting your health. This is why we offer identity protection services. These include credit monitoring, identity repair assistance and identity theft insurance. When prompted, enter the Promo Code: BCBSCALI21.
- Preventive careLearn how your preventive care benefits can help keep you healthy.
- Wellness discountsSavings on vision exams, fitness club memberships, massage services, and more
- WellvolutionPersonalized digital programs to support weight loss, mental health, diabetes management, and more

Manage your condition
- Care Management ProgramGet guidance and information on conditions such as asthma, chronic obstructive pulmonary disease (COPD), coronary artery disease (CAD), diabetes, heart failure and musculoskeletal conditions. To learn more, check eligibility or to enroll, please contact a CalPERS dedicated representative at Shield Concierge at (800) 334-5847.
- Maternity care that fits into your lifeBlue Shield of California members can access Maven, a program designed to give you and your partner digital and virtual support for your pregnancy and postpartum needs – at no extra cost. You can also get support if you have experienced a pregnancy loss.
* These discount program services are not a covered benefit of your Blue Shield of California, Blue Shield of California Life & Health Insurance Company (Blue Shield Life), or self-insured health plan, and none of the terms or conditions of the Blue Shield, Blue Shield Life, or self-insured health plan apply. The networks of practitioners and facilities in the discount programs are managed by external program administrators, including any screening and credentialing of providers. Blue Shield does not review the services provided by discount program providers for medical necessity or efficacy, nor does Blue Shield make any recommendations, representations, claims, or guarantees regarding the practitioners, their availability, fees, services, or products. Some services offered through the discount program may already be included as part of the Blue Shield plan covered benefits. Members or self-insured plan participants should access those covered services prior to using the discount program. Members or self-insured plan participants who are not satisfied with products or services received from the discount program may use the grievance process described in their Evidence of Coverage, Disclosure Form, Evidence of Coverage and Disclosure Form, Benefit Booklet or Certificate of Insurance/ Policy. Blue Shield reserves the right to terminate this program at any time without notice.
Wellvolution is a registered trademark of Blue Shield of California. Wellvolution and all associated digital and in-person health programs, services, and offerings are managed by Solera, Inc., a health company committed to changing lives by guiding people to better health in their communities.
NurseHelp 24/7 and LifeReferrals 24/7 are service marks of Blue Shield of California.
Wellvolution is a registered trademark of Blue Shield of California. Wellvolution and all associated digital and in-person health programs, services, and offerings are managed by Solera, Inc., a health company committed to changing lives by guiding people to better health in their communities.
NurseHelp 24/7 and LifeReferrals 24/7 are service marks of Blue Shield of California.