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Programs and services
Programs and services
Care Management Program
Get guidance and information on conditions such as asthma, chronic obstructive pulmonary disease (COPD), coronary artery disease (CAD), diabetes, heart failure and musculoskeletal conditions. To learn more, check eligibility or to enroll, please contact a CalPERS dedicated representative at Shield Concierge at (800) 334-5847.
ID protection
Protecting your financial well-being is as important as protecting your health. This is why we offer identity protection services. These include credit monitoring, identity repair assistance and identity theft insurance. When prompted, enter the Promo Code: BCBSCALI21.
LifeReferrals 24/7
Everyone can use a hand sometimes, and LifeReferrals 24/7™ offers convenient support to help you meet life‘s challenges. A toll-free phone call to (800) 985-2405 connects you with a team of experienced professionals ready to assist you with personal, family and work issues at any time.
NurseHelp 24/7
With NurseHelp 24/7SM, registered nurses are available to answer your health questions at any time, every day. Have a medical concern and not sure what to do? Just call (877) 304-0504 to talk to a nurse.
Maternity care that fits into your life
Starting on January 1, 2022, Blue Shield of California members can access Maven, a program designed to give you and your partner digital and virtual support for your pregnancy and postpartum needs – at no extra cost. You can also get support if you have experienced a pregnancy loss.
Wellness discounts
Get help saving money and living healthier with a wide range of discount programs, including fitness club memberships, acupuncture, chiropractic services and massage therapy, eye exams, frames, contact lenses and LASIK surgery.
Discover your Proven Path to better health with Wellvolution
The next generation of Wellvolution is your personalized, digital health coach. It uses best-in-class apps and lifestyle change programs to help you achieve your goals at no additional cost to you. You choose the areas to focus on:
  • Prevent and reverse disease – Prevent diabetes, reverse cardiovascular disease and other chronic conditions.
  • Eat better – Get help with meal planning, use nutritional calculators, and lose weight.
  • Exercise more – Get support with movement tracking, workout routines, and coaching.
  • Manage stress – Meditate, practice mindfulness, and more.
  • Sleep better – Track sleep patterns and enjoy relaxation exercises for better rest.
  • Quit smoking – Get the support you need to stop smoking with nicotine replacement therapy and other methods.
* These discount program services are not a covered benefit of your Blue Shield of California, Blue Shield of California Life & Health Insurance Company (Blue Shield Life), or self-insured health plan, and none of the terms or conditions of the Blue Shield, Blue Shield Life, or self-insured health plan apply. The networks of practitioners and facilities in the discount programs are managed by external program administrators, including any screening and credentialing of providers. Blue Shield does not review the services provided by discount program providers for medical necessity or efficacy, nor does Blue Shield make any recommendations, representations, claims, or guarantees regarding the practitioners, their availability, fees, services, or products. Some services offered through the discount program may already be included as part of the Blue Shield plan covered benefits. Members or self-insured plan participants should access those covered services prior to using the discount program. Members or self-insured plan participants who are not satisfied with products or services received from the discount program may use the grievance process described in their Evidence of Coverage, Disclosure Form, Evidence of Coverage and Disclosure Form, Benefit Booklet or Certificate of Insurance/ Policy. Blue Shield reserves the right to terminate this program at any time without notice.

Wellvolution is a registered trademark of Blue Shield of California. Wellvolution and all associated digital and in-person health programs, services, and offerings are managed by Solera, Inc., a health company committed to changing lives by guiding people to better health in their communities.

NurseHelp 24/7 and LifeReferrals 24/7 are service marks of Blue Shield of California.