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Shield Concierge
Phone: 1(855) 747-5800
7 a.m. – 7 p.m. PST
Monday through Friday
Choose from two popular mental health apps
You have a choice between Headspace and Headspace Care (formerly Ginger) through Wellvolution®
  • Headspace® offers guided meditations on topics like stress and resilience, sleepcasts, yoga workouts, and other features.

  • Headspace CareTM offers on-demand, confidential mental health support day or night through coaching, self-guided activities, and more.
Discover many other apps at
Want to learn more about your wellness options?
Browse our digital video library.
Watch these short videos to get a better understanding of your Blue Shield health plan and wellness options.
How to choose the right plan for you
We know that selecting a new plan can feel overwhelming. Browse our health plan selection questions below to guide yourself through the process.
Need a 1-on-1 consultation to discuss a complex health coverage question?
Schedule an appointment with a knowledgeable Blue Shield representative at your convenience.
Trio HMO plan
Our Trio HMO plan:
  • Has no deductible, just fixed copays
  • Is typically more affordable than other plans
  • Features a select network of local providers who closely coordinate your care
  • Offers a concierge service to help you with everything from benefit questions to scheduling doctor’s appointments
Access+ HMO plan
With our Access+ HMO® plan you will:
  • Only pay a fixed copayment for most services
  • Be asked to select a primary care physician (PCP) to coordinate your care and refer you to specialists and hospitals within their medical group.
PPO plan
The PPO plan allows you to:
  • See any doctor you choose for most services.
  • Self-refer to specialists.
  • Usually pay less for services that are provided by PPO network providers.
  • Pay a copayment or coinsurance for most services after the plan’s deductible has been met.
Tandem PPO plan
Our Tandem PPO plan:
  • Offers the flexibility of a PPO plan but is typically more affordable due to a select network of providers.
  • Includes over 65% of doctors and 90% of hospitals from our broad PPO network.
  • Offers concierge support services to help answer your questions about benefits, claims, and more.
Our virtual assistant is available to help you find a provider.

Do you need your primary care physician's (PCP's) ID number? Once you find your PCP, select the More info button.
Save yourself a trip to the doctor's office
Teladoc® virtual care
Talk to a board-certified Teladoc medical doctor or mental health professional by phone or video.
Thinking about a healthier lifestyle?
Get personalized support from Wellvolution®

This digital platform includes programs designed to help you reach your health goals.

  • Lose weight
  • Treat diabetes
  • Quit smoking
  • Lower stress
  • Manage anxiety
  • Support mental health
Health coaches and support are a click away and view our Wellvolution bimonthly newsletter for additional information.
Bimonthly Wellvolution® newsletter
Get lifestyle-based tools and support to lose weight, treat diabetes, support mental health, and more.
* These discount program services are not a covered benefit of your Blue Shield of California, Blue Shield of California Life & Health Insurance Company (Blue Shield Life), or self-insured health plan, and none of the terms or conditions of the Blue Shield, Blue Shield Life, or self-insured health plan apply. The networks of practitioners and facilities in the discount programs are managed by external program administrators, including any screening and credentialing of providers. Blue Shield does not review the services provided by discount program providers for medical necessity or efficacy, nor does Blue Shield make any recommendations, representations, claims, or guarantees regarding the practitioners, their availability, fees, services, or products. Some services offered through the discount program may already be included as part of the Blue Shield plan covered benefits. Members or self-insured plan participants should access those covered services prior to using the discount program. Members or self-insured plan participants who are not satisfied with products or services received from the discount program may use the grievance process described in their Evidence of Coverage, Disclosure Form, Evidence of Coverage and Disclosure Form, Benefit Booklet or Certificate of Insurance/ Policy. Blue Shield reserves the right to terminate this program at any time without notice.

Wellvolution is a registered trademark of Blue Shield of California. Wellvolution and all associated digital and in-person health programs, services, and offerings are managed by Solera, Inc., a health company committed to changing lives by guiding people to better health in their communities.

NurseHelp 24/7 and LifeReferrals 24/7 are service marks of Blue Shield of California.