Welcome CalPERS HBOs
Help your employees get the most out of their Blue Shield health plans
2024 Open enrollment resources
Active CalPERS member plans
Learn about our 2024 health benefit offerings by watching the following plan option video presentations.
Virtual Open Enrollment Hub
This Virtual OE Hub allows 24/7 access for CalPERS members to:
- Explore Blue Shield health plan benefits.
- Watch plan videos and presentations.
- Read articles that help take the guesswork out of choosing a health plan.
NEW Blue Shield EPO hub
This one stop shop provides CalPERS members everything they need to learn more about the Blue Shield EPO plan to make their health plan selection with confidence.
CalPERS retiree plan
Learn about our 2024 health benefit offerings by watching the following plan option video presentation.
Quick links
- Forms
- ClaimsMembers can also submit a claim by logging on to blueshieldca.com and selecting Claims.
- Continuity of careMembers can also request continuity of care by calling Shield Concierge.
- GrievancesMembers can also submit a grievance by calling Shield Concierge.
- HIPPA release formThis is an authorization for the release of personal and health information.
Contact resources
Shield Concierge
Non-Medicare plans
(800) 334-5847 (TTY 711)
7 a.m. to 8 p.m., seven days a week
Medicare plan
(888) 802-4599 (TTY 711)
7 a.m. to 8 p.m., seven days a week
(800) 334-5847 (TTY 711)
7 a.m. to 8 p.m., seven days a week
Medicare plan
(888) 802-4599 (TTY 711)
7 a.m. to 8 p.m., seven days a week
HBO contacts
Health Benefits Officer priority line
Resolve member issues, answer benefit questions, and more.
(800) 837-4251
Northern California
Carlos Parra, Account Manager
(916) 329-4457
calpersaccountmgr@blueshieldca.com
Southern California
Alex Garcia, Account Manager
(818) 228-7013
calpersaccountmgr@blueshieldca.com
Resolve member issues, answer benefit questions, and more.
(800) 837-4251
Northern California
Carlos Parra, Account Manager
(916) 329-4457
calpersaccountmgr@blueshieldca.com
Southern California
Alex Garcia, Account Manager
(818) 228-7013
calpersaccountmgr@blueshieldca.com
News
HBO Newsletter
Get the latest news about Blue Shield benefits, programs, services and more.
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Blue Shield News Center
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Virtual events dashboard
On-Demand webinars
Visit our wellness library if you missed any of our presentations or want to learn more about how you and your family can stay healthy and informed.
LIVE events
Improve your health & get rewarded!
You and your employees can earn rewards by attending our wellness webinars.
CalPERS members can earn rewards two ways:
CalPERS members can earn rewards two ways:
- Invite a co-worker(s) and qualify for one $5 Starbucks gift card.
- Attend 10 Wellness Webinars and become eligible to receive a charcuterie set.
- The agency with the highest employee Wellness Webinar participation will be awarded a private virtual cooking demonstration.
Virtual events dashboard
To stay connected bookmark our Virtual Events Dashboard where you can learn about the events we offer. New events are always added, so be sure to check back often.
Frequently asked questions
When will the award be announced?
- The winner will be announced in the January 2023 Blue Shield Monthly Newsletter. After the winner is announced, a Blue Shield representative will reach out to the winning agency with more information.
How does each agency increase their chances of winning?
- Sharing our ready-to-forward monthly Blue Shield Newsletters provides Wellness Webinar registration links and incentive details. This will help encourage participation and provide links on where employees can learn more about the webinars and how to properly register. Encouraging employees to accurately complete all required fields in the registration form (including full agency name) and attending the entire duration of the webinar is recommended.
Good Example:
Name: Alex Garcia
Email: alex.garcia@blueshieldca.com
Agency: Blue Shield of California (Woodland Hills office)
County: Los Angeles
Bad Example:
Name: Lex
Email: rainbows@blueshield.com
Agency: BSC
County: America USA