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PPO plan members get support from Included Health 24/7
Phone: (877) 905-2985, press 1 to be connected for support

Trio HMO plan members
Phone: (855) 599-2657
7 a.m. - 7 p.m. Pacific Time
Monday through Friday

PPO plan members
Phone: (888) 499-5532
5 a.m. - 8 p.m. Pacific Time
Monday through Friday

Retiree plan members
Phone: (800) 873-3605
7 a.m. - 7 p.m. Pacific Time
Monday through Friday

Take the guesswork out of choosing a health plan
Our interactive video will help you learn about your Blue Shield health plan options. You can use this tool to:

  • Select topics that interest you
  • Compare health plans
  • Find network doctors
  • Learn about programs and services
  • Download plan documents
  • Gain confidence in your decision
EngagementPoint
Active Stanford employees: If you're already registered on EngagementPoint, always be sure to sign in to EngagementPoint – instead of blueshieldca.com. This way, you’ll get full access to information about your healthcare benefits and more – all in one place. Sign in here.

Retired Stanford employees: You can continue to log in to blueshieldca.com for information about healthcare benefits and more.
How to enroll
To enroll in one of our plans, visit the Stanford University Benefits website and click on your login button.
Trio HMO plan
Our Trio HMO plan:
  • Has no deductible, just fixed copays.
  • Is typically more affordable than other plans.
  • Features a select network of local providers who closely coordinate your care.
  • Offers a concierge service to help you with everything from benefit questions to scheduling doctor’s appointments.

Exclusive Trio HMO plan benefits

Healthcare + Savings plan
Grand Rounds Health has changed its name to Included Health.This service is for Healthcare + Savings plan and ACA Basic High-Deductible plan members only.

With Included Health, you get a personal care team and 24/7 access to advocacy services to help you navigate your health insurance. To learn more, visit includedhealth.com/Stanford. To connect to Included Health, call (877) 905-2985 and press 1.
With the Blue Shield Healthcare + Savings plan, you can see any doctor you choose for most services. You can also self-refer to specialists. You will usually pay less for services that are provided by PPO network providers.

For most services, you will need to meet the plan’s deductible before Blue Shield begins coverage. Once your deductible is met, you’ll pay a copayment or coinsurance for most services and your out-of-pocket costs will be based on whether you see network or non-network providers. You will usually pay less when you use network providers.
ACA Basic High Deductible Health plan (HDHP)
Grand Rounds Health has changed its name to Included Health.This service is for Healthcare + Savings plan and ACA Basic High-Deductible plan members only.

With Included Health, you get a personal care team and 24/7 access to advocacy services to help you navigate your health insurance. To learn more, visit includedhealth.com/Stanford. To connect to Included Health, call (877) 905-2985 and press 1.
With the high-deductible health plan (HDHP), you can see any doctor you choose for most services. You can also self-refer to specialists. You will usually pay less for services that are provided by PPO network providers.

The plan works the same as the Healthcare + Savings plan but has higher out-of-pocket costs and does not have the Stanford-sponsored Heath Savings Account.
Retiree Medical plan
Under the Blue Shield Retiree Medical plan for Medicare participants, Medicare becomes the primary payer for your healthcare services, and your Blue Shield plan is your secondary payer. Each time you need care, the Retiree Medical plan lets you choose network providers who offer their services at negotiated rates, as well as non-network providers. You pay nothing out of pocket for outpatient services with a preferred provider.

If you enroll in this plan, we encourage you to contact us and inquire about crossover billing with Medicare.
Do you need your doctor's ID number or medical group/IPA number?
If you need your selected primary care physician's (PCP) ID number or medical group/IPA number, you can use our Find a Doctor tool. Click on your plan's link below. Once you find your doctor, click on the doctor’s name and select View details under "Primary Care Physician ID."

Find a Provider: Trio HMO plan

Find a Provider: Healthcare + Savings, ACA Basic HDHP and Retiree Medical plans
Care Management
When your health care becomes complicated, you don’t have to go it alone.

With the Care Management Program, you’ve got a team of nurses, health coaches, and other specialists by your side – at no additional cost to you.
Headspace is available through Wellvolution® - for Trio HMO plan members only
Experience the leading meditation app, with over 70 million users, at no additional cost to you.
Headspace offers:
  • Over 500 guided meditations to help with anxiety, sleep, grief, compassion, and more
  • Sleep sounds, music playlists, yoga workouts, wind-down exercises, and other features
  • 1,000+ hours of exercises to help you live your whole day mindfully
Discover Headspace and many other wellness apps at wellvolution.com.
Teladoc
Talk to a board-certified Teladoc® medical doctor or licensed mental health professional by phone or video for a $0 copay.

All programs and services



* These discount program services are not a covered benefit of your Blue Shield of California, Blue Shield of California Life & Health Insurance Company (Blue Shield Life), or self-insured health plan, and none of the terms or conditions of the Blue Shield, Blue Shield Life, or self-insured health plan apply. The networks of practitioners and facilities in the discount programs are managed by external program administrators, including any screening and credentialing of providers. Blue Shield does not review the services provided by discount program providers for medical necessity or efficacy, nor does Blue Shield make any recommendations, representations, claims, or guarantees regarding the practitioners, their availability, fees, services, or products. Some services offered through the discount program may already be included as part of the Blue Shield plan covered benefits. Members or self-insured plan participants should access those covered services prior to using the discount program. Members or self-insured plan participants who are not satisfied with products or services received from the discount program may use the grievance process described in their Evidence of Coverage, Disclosure Form, Evidence of Coverage and Disclosure Form, Benefit Booklet or Certificate of Insurance/ Policy. Blue Shield reserves the right to terminate this program at any time without notice.

Wellvolution is a registered trademark of Blue Shield of California. Wellvolution and all associated digital and in-person health programs, services, and offerings are managed by Solera, Inc., a health company committed to changing lives by guiding people to better health in their communities.

NurseHelp 24/7 and LifeReferrals 24/7 are service marks of Blue Shield of California.