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Shield Concierge (HMO plans only)
Phone: (855) 599-2657
7 a.m. - 7 p.m. PT; M-F

Member Services (PPO plans only)
Phone: (855) 599-2650
7 a.m. - 7 p.m. PT; M-F

Blue Shield 65 Plus (HMO plan)
Phone: (800) 776-4466
8 a.m. - 8 p.m. PT; M-F

Mental Health Service Admin (MHSA)
Access+ HMO plan: (877) 263-9952
HDHP or PPO plan: (800) 378-1109

Have you scheduled your preventive care visit?
Take charge of your health today
Preventive care is key to finding possible health issues early. Learn about the preventive care services covered under your plan. Find out which health screenings and immunizations are right for you and your family.
When your health care becomes complicated, you don’t have to go it alone
With Care Management from Shield Support, you’ve got a team of nurses, health coaches, and other specialists by your side – at no additional cost to you.
Prepare yourself for your benefits enrollment
Give yourself a better experience this year. Follow these simple steps to help you prepare and transform your open enrollment from a stressful event into an empowering one.
SISC PPO, Tandem, HSA, Minimum Value, and Bronze Plans

These PPO plans are a self-funded plans administered by Blue Shield of California.

With a PPO plan:
  • You have freedom to see any doctor—in or out of our PPO network.
  • You can also self-refer to specialists.
  • You will usually pay less for services that are provided by PPO network providers.
  • Costs include coinsurance after meeting the deductible.

Note: Out-of-network services are not covered for preventive services, acupuncture, family planning, arthroscopy, cataract, and etc. for PPO members.

* The Value Based Site-of-Care exclusive PPO plan benefit is not available for the South Orange County Community College District.
Local Access+ HMO plan
With our Local Access+ HMO plan you will:
  • Only pay a fixed copayment for most services
  • Be asked to select a primary care physician (PCP) to coordinate your care and refer you to specialists and hospitals within their medical group.
Trio HMO plan
Our Trio HMO plan:
  • Has no deductible, just fixed copays.
  • Is typically more affordable than other plans.
  • Features a select network of local providers who closely coordinate your care.
  • Offers a concierge service to help you with everything from benefit questions to scheduling doctor’s appointments.
Access+ HMO plan
With the the HMO plan:
  • You and your eligible dependents must enroll in the same plan.
  • You must also live or work within the HMO service area.
  • You must choose a primary care physician (PCP) for yourself and your covered dependents. Each member of your family can choose a different physician and medical group.

Exclusive Access+ HMO plan benefit

  • Away From Home Care program
    Students, long-term travelers and family members living apart can rely on access to health care from Blue Shield and Blue Cross plans across the country.
Medicare Advantage - Blue Shield 65 Plus (HMO) plan
Blue Shield 65 Plus (HMO) includes Part D coverage, which provides prescription drug coverage, giving you the convenience of having both your medical and prescription drugs covered through one plan.
Our virtual assistant can help you find a provider
  • Find providers in all other states
  • Our virtual assistant is available to help you find a provider.
    Do you need your primary care physician's (PCP's) ID number? Once you find your PCP, select the More info button.
Access+ HMO, SISC PPO, Tandem, and HSA eligible plans
Your prescriptions are administered through Navitus. To access information about your prescription drug coverage, view your formulary, locate nearby pharmacies and more, visit
Your prescription drug benefits are administered through Blue Shield. To access information about your drug coverage log into your Blue Shield account.
Programs offered through SISC
EAP, expert medical opinions, 24/7 physician access and free generic medications programs are not affiliated with Blue Shield of California.
Maternity care that fits into your life
The Maven Maternity Program is designed to give you and your partner digital and virtual support for your pregnancy and postpartum needs – at no extra cost. You can also get support if you have experienced a pregnancy loss.
Decrease your stress
Fitness Your Way TM offers access to virtual classes, gyms with no long-term contracts, and more.

All programs and services

* The wellness discount program services are not a covered benefit of your Blue Shield of California health plan, and none of the terms or conditions of the Blue Shield health plan apply. The networks of practitioners and facilities in the discount programs are managed by external program administrators, including any screening and credentialing of providers. Blue Shield does not review the services provided by discount program providers for medical necessity or efficacy, nor does Blue Shield make any recommendations, representations, claims, or guarantees regarding the practitioners, their availability, fees, services, or products. Some services offered through the discount program may already be included as part of the Blue Shield plan covered benefits. Members should access those covered services prior to using the discount program. Members who are not satisfied with products or services received from the discount program may use the grievance process described in their Evidence of Coverage, Disclosure Form, Evidence of Coverage and Disclosure Form, or Benefit Booklet. Blue Shield reserves the right to terminate this program at any time without notice. NurseHelp 24/7 and LifeReferrals 24/7 are service marks of Blue Shield of California.