Welcome City & County
of San Francisco
active employees and retirees
Contact us
Trio HMO plan members
Shield Concierge @ (855) 747-5800
7 a.m. - 7 p.m., PST
Mon - Fri
Access+ HMO plan members
Member Services @ (855) 256-9404
7 a.m. - 7 p.m., PST
Mon - Fri
BSC PPO - Accolade plan members
Connect with Accolade
San Francisco Health Service System
For questions about benefit contribution amounts, PPO plan for members living outside of the U.S., or other SFHSS health plan offerings.
(628) 652-4700
8 a.m. to 5 p.m., PST on Mon - Wed and Fri
10 a.m. to 5 p.m., PST on Thurs
sfhss.org
Shield Concierge @ (855) 747-5800
7 a.m. - 7 p.m., PST
Mon - Fri
Access+ HMO plan members
Member Services @ (855) 256-9404
7 a.m. - 7 p.m., PST
Mon - Fri
BSC PPO - Accolade plan members
Connect with Accolade
San Francisco Health Service System
For questions about benefit contribution amounts, PPO plan for members living outside of the U.S., or other SFHSS health plan offerings.
(628) 652-4700
8 a.m. to 5 p.m., PST on Mon - Wed and Fri
10 a.m. to 5 p.m., PST on Thurs
sfhss.org
Introducing the Blue Shield of CA PPO - Accolade plan
For coverage effective January 1, 2022, SFHSS is offering a new PPO plan for City and County of SF employees. With the Blue Shield of CA PPO - Accolade plan, you can:
- See any doctor you choose, though you usually pay less for services that are provided by PPO network providers.
- Have the the broad Blue Shield PPO network available to you, including Blue Cross Blue Shield's national network of providers.
- Self-refer to specialists.
- Pay a copayment or coinsurance for most services after the plan’s deductible has been met.
- Access an Accolade Health Assistant and nurse — personalized support for your health and benefit needs.(Not available for Blue Shield of CA PPO members living outside of the United States. †)
SFHSS open enrollment webinars
Blue Shield will be joining SFHSS at the Open Enrollment webinars. Visit sfhss.org/oe2022/calendar for more details.
To enroll, access your SFHSS open enrollment booklet or see your premium rates, visit SFHSS.
To enroll, access your SFHSS open enrollment booklet or see your premium rates, visit SFHSS.
Welcome to your 2022 open enrollment
Take the guesswork out of choosing a plan for 2022
Looking for a smarter, easier way to learn about your Blue Shield health plan options? Our interactive video lets you select the topics you are most interested in.
You can use this tool to:
Blue Shield of CA PPO - Accolade interactive video
- Compare Blue Shield health plan options
- Find a doctor in our network
- Learn about programs and services
- Download Blue Shield plan documents
- Gain confidence in your decision
Blue Shield of CA PPO - Accolade interactive video
Need a 1-on-1 consultation to discuss a complex health coverage question?
- For help checking if your doctor is in the network or questions about your claims, call (855) 256-9404 for HMO or (855) 747-5800 for Trio HMO
- For questions about your premiums, contact SFHSS at (628)652-4700
- For a 15-minute appointment with a Blue Shield representative to discuss a complex health coverage question, book here
Your plan offerings
Trio HMO plan
Our Trio HMO plan:
- Has no deductible, just fixed copays.
- Is typically more affordable than other plans.
- Features a select network of local providers who closely coordinate your care.
- Offers a concierge service to help you with everything from benefit questions to scheduling doctor’s appointments.
Exclusive Trio HMO plan benefits
- Away From Home Carefor HMO subscribers and their dependents
Students, long-term travelers and family members living apart can rely on access to health care from Blue Shield and Blue Cross plans across the country. - Call the Caravailable for eligible Trio HMO members only
Trio HMO members who have a serious illness can access non-emergency medical transportation through Call the Car.
To confirm eligibility, contact Shield Concierge at (855) 747-5800. - Healthy Savings programavailable only to Trio HMO subscribers As a Trio HMO subscriber, we’ll automatically enroll you in the Healthy Savings® program. You’ll get discounts on fruits, vegetables, and other eligible healthy foods at the checkout counter of any participating grocery store.
- LifeSpring meal deliveryavailable for eligible Trio HMO members only
LifeSpring provides chef-inspired, prepared ready-to-heat meals for qualified patients recovering from serious injury.
To confirm eligibility, contact Shield Concierge at (855) 747-5800.
Access+ HMO plan
With our Access+ HMO plan you will:
- Only pay a fixed copayment for most services
- Be asked to select a primary care physician (PCP) to coordinate your care and refer you to specialists and hospitals within their medical group.
PPO plan
With the Blue Shield of CA PPO plan you can:
- See any doctor you choose, though you usually pay less for services that are provided by PPO network providers.
- Have the the broad Blue Shield PPO network available to you, including Blue Cross Blue Shield's national network of providers.
- Self-refer to specialists.
- Pay a copayment or coinsurance for most services after the plan’s deductible has been met.
- Access an Accolade Health Assistant and nurse. Accolade is a confidential health and benefits service. (Not available for PPO members that are living outside of the United States†)
- 2022 BSC PPO - Accolade Summary of Benefits
- 2022 BSC PPO - Accolade 20 Summary of Benefits
- 2022 BSC PPO Out of Area Summary of BenefitsFor members that live outside of the United States (Not supported by Accolade)
- All about your PPO plan
- More about your Accolade support
- Pharmacy Benefits
- Mail order prescriptions
- Pharmacy FAQs
Find a provider
Urgent care for HMO plans
Urgent Care for Trio and Access+ HMO plan members
For urgent care after office hours and/or on weekends, visit an Urgent Care Center where licensed medical doctors, nurses, and medical personnel are on call for walk-in, non-emergency care.
For Access+ HMO and Trio HMO members, it is important to use an Urgent Care Center in your Medical Group.
To find an Urgent Care Center, click on your Medical Group in the list above, and you will be taken to the listing of Urgent Care Centers within your Medical Group.
If you need prompt medical attention for a non-emergency condition, call your PCP first or visit their website.
To find an Urgent Care Center, click on your Medical Group in the list above, and you will be taken to the listing of Urgent Care Centers within your Medical Group.
If you need prompt medical attention for a non-emergency condition, call your PCP first or visit their website.
Programs in the spotlight
Infertility Services
Whether you’re starting a family now or in the future, Blue Shield of California is here to help you review your fertility treatment coverage.
Wellvolution®
Wellvolution®, our digital platform for health and well-being, offers over 50 tested apps and programs to help you achieve your health goals – at no extra cost. You choose the areas to focus on:
- Prevent and reverse disease – Prevent diabetes and reverse cardiovascular disease and other conditions.
- Eat better – Get help with meal planning, use nutritional calculators, and lose weight.
- Exercise more – Get support with movement tracking, workout routines, and coaching.
- Manage stress – Meditate, practice mindfulness, and more.
- Sleep better – Track sleep patterns and enjoy relaxation exercises for better rest.
- Quit smoking – Get the support you need to stop smoking with nicotine replacement therapy and other methods.
Community Health Advocates
Are you having challenges finding care or staying healthy?
Community Health Advocates can help connect you with local community resources, such as mental health, housing, transportation, and food.
Community Health Advocates can help connect you with local community resources, such as mental health, housing, transportation, and food.
All programs and services
- Away From Home Carefor HMO subscribers and their dependents
Students, long-term travelers and family members living apart can rely on access to health care from Blue Shield and Blue Cross plans across the country. - Call the Caravailable for eligible Trio HMO members only
Trio HMO members who have a serious illness can access non-emergency medical transportation through Call the Car.
To confirm eligibility, contact Shield Concierge at (855) 747-5800. - Fitness Your Way™Access network fitness centers on a budget you can live with.
- Healthy Savings programavailable only to Trio HMO subscribers
As a Trio HMO subscriber, we’ll automatically enroll you in the Healthy Savings® program. You’ll get discounts on fruits, vegetables, and other eligible healthy foods at the checkout counter of any participating grocery store. - Identity theft protectionProtecting your financial well-being is as important as protecting your health. Get covered right down to your identity with credit monitoring, identity repair assistance and identity theft insurance.
- Infertility servicesInfertility services – Coverage includes authorized professional, hospital, ambulatory surgery center and ancillary services, as well as injectable drugs administered or prescribed to diagnose and treat the cause of infertility, including induced fertilization.
- LifeReferrals 24/7SM *Experienced professionals are ready to help you with personal, family and work issues at any time.
- LifeSpring meal deliveryavailable for eligible Trio HMO members only
LifeSpring provides chef-inspired, prepared ready-to-heat meals for qualified patients recovering from serious injury.
To confirm eligibility, contact Shield Concierge at (855) 747-5800. - Maternity programGet support before, during, and after your pregnancy
- NurseHelp 24/7SM *Registered nurses are available to answer your health questions at any time, every day.
- Preventive careLearn how your preventive care benefits can help keep you healthy.
- Shield SupportGet support managing conditions such as diabetes and depression.
- Teladoc®Talk to a medical doctor or mental health professional by phone or video.
- Telebehaviorial healthAre you feeling stressed about COVID-19 and need to speak with a licensed therapist? Telebehavioral health providers can help you with the stresses of COVID-19, the effects of sheltering-in-place and more: anxiety depression grief panic attacks coping with an illness
- Wellness discount programs *Get help saving money and living healthier with a wide range of discount programs* including fitness club memberships; acupuncture, chiropractic services and therapeutic massage; eye exams, frames and contact lenses; and LASIK surgery.
- Wellvolution® *Wellvolution® is our all-new digital platform for health and well-being. It offers apps and programs to help you achieve your health goals – at no extra cost. You choose the areas to focus on:
Prevent and reverse disease – Prevent diabetes and reverse cardiovascular disease and other conditions. Eat better – Get help with meal planning, use nutritional calculators, and lose weight. Exercise more – Get support with movement tracking, workout routines, and coaching. Manage stress – Meditate, practice mindfulness, and more. Sleep better – Track sleep patterns and enjoy relaxation exercises for better rest. Quit smoking – Get the support you need to stop smoking with nicotine replacement therapy and other methods. Get started with Wellvolution® today!
* These discount program services are not a covered benefit of your Blue Shield of California, Blue Shield of California Life & Health Insurance Company (Blue Shield Life), or self-insured health plan, and none of the terms or conditions of the Blue Shield, Blue Shield Life, or self-insured health plan apply. The networks of practitioners and facilities in the discount programs are managed by external program administrators, including any screening and credentialing of providers. Blue Shield does not review the services provided by discount program providers for medical necessity or efficacy, nor does Blue Shield make any recommendations, representations, claims, or guarantees regarding the practitioners, their availability, fees, services, or products. Some services offered through the discount program may already be included as part of the Blue Shield plan covered benefits. Members or self-insured plan participants should access those covered services prior to using the discount program. Members or self-insured plan participants who are not satisfied with products or services received from the discount program may use the grievance process described in their Evidence of Coverage, Disclosure Form, Evidence of Coverage and Disclosure Form, Benefit Booklet or Certificate of Insurance/ Policy. Blue Shield reserves the right to terminate this program at any time without notice.
Wellvolution is a registered trademark of Blue Shield of California. Wellvolution and all associated digital and in-person health programs, services, and offerings are managed by Solera, Inc., a health company committed to changing lives by guiding people to better health in their communities.
NurseHelp 24/7 and LifeReferrals 24/7 are service marks of Blue Shield of California.
†Accolade is available only to members enrolled in the Blue Shield of CA PPO - Accolade plan and Blue Shield of CA PPO - Accolade Medicare Opt-Out plan 20. Blue Shield of CA PPO members that are living outside of the United States can contact Member Services at (855) 256-9404 for questions or assistance.
Wellvolution is a registered trademark of Blue Shield of California. Wellvolution and all associated digital and in-person health programs, services, and offerings are managed by Solera, Inc., a health company committed to changing lives by guiding people to better health in their communities.
NurseHelp 24/7 and LifeReferrals 24/7 are service marks of Blue Shield of California.
†Accolade is available only to members enrolled in the Blue Shield of CA PPO - Accolade plan and Blue Shield of CA PPO - Accolade Medicare Opt-Out plan 20. Blue Shield of CA PPO members that are living outside of the United States can contact Member Services at (855) 256-9404 for questions or assistance.