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Contact Us

Trio HMO plan members
Shield Concierge @ (855) 747-5800
7 a.m. - 7 p.m., PST
Mon - Fri

Access+ HMO plan members
Member Services @ (855) 256-9404
7 a.m. - 7 p.m., PST
Mon - Fri

BSC PPO - Accolade plan members
Connect with Accolade

BSC PPO Out of Area
Member Services @ (800) 60004141
Member Services for members living in Chile, Mexico and Nicaragua @
(916) 738-8280
7 a.m. - 7 p.m., PST
Mon - Fri

San Francisco Health Service System
For questions about benefit contribution amounts, PPO plan for members living outside of the U.S., or other SFHSS health plan offerings.
(628) 652-4700
8 a.m. to 5 p.m., PST on Mon - Wed and Fri
10 a.m. to 5 p.m., PST on Thurs
Infertility Services
Whether you’re starting a family now or in the future, Blue Shield of California is here to help you review your fertility treatment coverage.
Introducing our new mental health resource hub, powered by CredibleMind
Available at no extra cost
CredibleMind offers many different resources, all in one place. You can navigate by topic, including everything from stress and anxiety to happiness and resilience.

With this resource hub, you can:
  • Take assessments. Learn more about your mental health and the changes you can make today.
  • Access articles, videos, podcasts, and more. Get information on topics you care about from a variety of sources.
  • Find a peer support group. Connect with others who know what you’re going through.
  • Get news on the latest mental health research. Gain a deeper understanding of critical subjects such as parenting, friendship, and more.
A wealth of helpful information awaits you.
Get help managing stress and more
  • Teladoc mental health services – Schedule an appointment with a licensed mental health professional by phone or video for a $0 copay. Appointments are available, for members age 13 and older, daily from 7 a.m. to 9 p.m.

  • LifeReferrals 24/7SM – This service offers convenient and confidential support to help you meet life’s challenges. Experienced professionals are ready to help you with a wide range of personal, family, and work issues.
PPO plan
Accolade is a completely confidential health and benefits service provided through the Blue Shield of CA PPO.
  • Exclusive for SFHSS employees enrolled in the PPO and PPO 20 plans.
  • Member can access the Blue Shield PPO and Blue Cross Blue Shields national network.
  • Pay a copy or coinsurance for most services after the plan deductibles are met.
  • Access the Accolade Health Assistance and use for personalized support and health needs.
  • Not available for Blue Shield of CA PPO members living outside of the United States.
With the Blue Shield of CA PPO plan you can:
  • See any doctor you choose, though you usually pay less for services that are provided by PPO network providers.
  • Have the the broad Blue Shield PPO network available to you, including Blue Cross Blue Shield's national network of providers.
  • Self-refer to specialists.
  • Pay a copayment or coinsurance for most services after the plan’s deductible has been met.
  • Access an Accolade Health Assistant and nurse. Accolade is a confidential health and benefits service. (Not available for PPO members living outside of the United States)
Trio HMO plan
Our Trio HMO plan:
  • Has no deductible, just fixed copays.
  • Is typically more affordable than other plans.
  • Features a select network of local providers who closely coordinate your care.
  • Offers a concierge service to help you with everything from benefit questions to scheduling doctor’s appointments.
Access+ HMO plan
With our Access+ HMO plan you will:
  • Only pay a fixed copayment for most services
  • Be asked to select a primary care physician (PCP) to coordinate your care and refer you to specialists and hospitals within their medical group.
  • Pharmacy benefits
    Prescription drug benefits are an important part of your Blue Shield health plan. Understanding your pharmacy benefits can help you save money. You may save if your medication is a preferred prescription drug. Also, if you take a stabilized doses of covered medications for chronic conditions such as diabetes, you can have a 90-day supply delivered through our mail service pharmacy. Shipping is free, and you may save on your copay.
  • Mail service prescriptions
  • Frequently asked questions
  • Plus drug formulary
To search for a mental health, acupuncture, or chiropractor provider, use the Find a Doctor Tool.
Trio HMO
Access+ HMO
Blue Shield of CA PPO

To find providers outside of California, access Blue Shield's national network, Blue Card, by visiting and using the prefix SFG.

For frequently asked questions on how to use the Find a Doctor tool, view the Find a Doctor tutorials.

Urgent Care for Trio and Access+ HMO plan members
For urgent care after office hours and/or on weekends, visit an Urgent Care Center where licensed medical doctors, nurses, and medical personnel are on call for walk-in, non-emergency care.
For Access+ HMO and Trio HMO members, it is important to use an Urgent Care Center in your Medical Group.
To find an Urgent Care Center, click on your Medical Group in the list above, and you will be taken to the listing of Urgent Care Centers within your Medical Group.
If you need prompt medical attention for a non-emergency condition, call your PCP first or visit their website.

All programs and services

* These discount program services are not a covered benefit of your Blue Shield of California, Blue Shield of California Life & Health Insurance Company (Blue Shield Life), or self-insured health plan, and none of the terms or conditions of the Blue Shield, Blue Shield Life, or self-insured health plan apply. The networks of practitioners and facilities in the discount programs are managed by external program administrators, including any screening and credentialing of providers. Blue Shield does not review the services provided by discount program providers for medical necessity or efficacy, nor does Blue Shield make any recommendations, representations, claims, or guarantees regarding the practitioners, their availability, fees, services, or products. Some services offered through the discount program may already be included as part of the Blue Shield plan covered benefits. Members or self-insured plan participants should access those covered services prior to using the discount program. Members or self-insured plan participants who are not satisfied with products or services received from the discount program may use the grievance process described in their Evidence of Coverage, Disclosure Form, Evidence of Coverage and Disclosure Form, Benefit Booklet or Certificate of Insurance/ Policy. Blue Shield reserves the right to terminate this program at any time without notice.

Wellvolution is a registered trademark of Blue Shield of California. Wellvolution and all associated digital and in-person health programs, services, and offerings are managed by Solera, Inc., a health company committed to changing lives by guiding people to better health in their communities.

NurseHelp 24/7 and LifeReferrals 24/7 are service marks of Blue Shield of California.

†Accolade is available only to members enrolled in the Blue Shield of CA PPO - Accolade plan and Blue Shield of CA PPO - Accolade Medicare Opt-Out plan 20. Blue Shield of CA PPO members that are living outside of the United States can contact Member Services at 1(800)60004141 for questions or assistance those living in Chile, Mexico, or Nicaragua please use 1(916)738-8280.