Welcome Mercury
Insurance employees
Your wellness resources
Bimonthly Wellvolution® newsletter
Get lifestyle-based tools and support to lose weight, treat diabetes, support mental health, and more.
Wellvolution®
Our digital platform for health and well-being. It offers apps and programs to help you achieve your health goals –at no extra cost.
You choose the areas to focus on:
You choose the areas to focus on:
- Prevent and reverse disease – Prevent diabetes and reverse cardiovascular disease and other conditions.
- Eat better – Get help with meal planning, use nutritional calculators, and lose weight.
- Exercise more – Get support with movement tracking, workout routines, and coaching.
- Manage stress – Meditate, practice mindfulness, and more.
- Sleep better – Track sleep patterns and enjoy relaxation exercises for better rest.
- Quit smoking – Get the support you need to stop smoking with nicotine replacement therapy and other methods.
Choose from two popular mental health apps
Headspace and Ginger are now available through Wellvolution® at no cost to you.
- Headspace offers over 500 guided meditations to help with anxiety, sleep, and more, as well as yoga workouts, wind-down exercises, and other features.
- Ginger offers confidential mental health care through coaching and self-guided activities 24/7/365. Video therapy and psychiatry sessions are also available for a copay as stated in your plan’s Summary of Benefits.
Your health plan options
Trio HMO plan
The Trio HMO plan:
- Has no deductible, just fixed copays.
- Is typically more affordable than other plans.
- Features a select network of local providers who closely coordinate your care.
- Offers a concierge service to help you with everything from benefit questions to scheduling doctor’s appointments.
- 2023 Trio HMO plan documents
- Summary of Benefits
- Summary of Benefits and Coverage
- Evidence of Coverage
- Pharmacy benefits
- Mail order prescriptions
Exclusive Trio HMO plan benefits
- Away From Home Carefor HMO subscribers and their dependents Students, long-term travelers and family members living apart can rely on access to health care from Blue Shield and Blue Cross plans across the country.
- Call the Caravailable for eligible Trio HMO members only HMO TRIO members who have a serious illness can access non-emergency medical transportation through Call the Car. To confirm eligibility, contact Shield Concierge at (855) 747-5800.
- LifeSpring meal deliveryavailable for eligible Trio HMO members only LifeSpring provides chef-inspired, prepared ready-to-heat meals for qualified patients recovering from serious injury. To confirm eligibility, contact Shield Concierge at (855) 747-5800.
Review 2022 plan documents
- 2022 Trio HMO plan documents
- Summary of Benefits
- Evidence of Coverage
HMO plan
With the HMO plan, you will:
- Only pay a fixed copayment for most services
- Be asked to select a primary care physician (PCP) to coordinate your care and refer you to specialists and hospitals within their medical group.
Review 2022 plan documents
- 2022 HMO plan documents
- Summary of Benefits
- Evidence of Coverage
PPO $aver/HSA and PPO Super $aver/HSA plans
With the PPO $aver/HSA and PPO Super $aver/HSA plans, you can:
- See any doctor you choose, though you usually pay less for services that are provided by PPO network providers.
- Self-refer to specialists.
- Pay a copayment or coinsurance for most services after the plan’s deductible has been met.
- Have the option to pair with a federal tax-free health savings account (HSA) to help you save money.
- Have the the broad Blue Shield PPO network available to you.
- 2023 PPO $aver/HSA and PPO Super $aver/HSA plans documents
- Summary of BenefitsPPO Super $aver/HSA
- Summary of Benefits and CoveragePPO Super Saver/HSA
- Summary of BenefitsPPO $aver/HSA
- Summary of Benefits and CoveragePPO Saver
- Evidence of Coverage
- HSA - Health Equity
- Pharmacy benefits
- Mail order prescriptions
- PPO cost estimator
Review 2022 plan documents
- 2022 PPO $aver/HSA and PPO Super $aver/HSA plans documents
- Summary of BenefitsPPO Super $aver/HSA
- Summary of BenefitsPPO $aver/HSA
- Evidence of Coverage
EPO plan
With the EPO plan:
- Choose from PPO physicians and hospitals
- Access Blue Shield's broad PPO network
- Except for emergencies, your medical treatment is not covered by non-network providers
Review 2022 plan documents
- 2022 EPO plan documents
- Summary of Benefits
- Evidence of Coverage
Do you know what copays and deductibles are?
It’s easy to forget what these terms mean. Refresh your memory before open enrollment starts.
For complex and plan transition questions,
book a 1-1 consultation
book a 1-1 consultation
For general questions or help finding out if your provider is within the Blue Shield network, contact Shield Concierge at:
(855) 747-5800
Have a complex question? Schedule an appointment with a knowledgeable Blue Shield representative at your convenience. Book an appointment.
(855) 747-5800
Have a complex question? Schedule an appointment with a knowledgeable Blue Shield representative at your convenience. Book an appointment.
Find a provider
Our virtual assistant is available to help you find a provider
Do you need your primary care physician's (PCP's) ID number?
Once you find your PCP, select the More info button.
- AttentionWhen making your 2023 Mercury Health Plan election in the UKG Pro system, please enter the LAST 10 digits of the Blue Shield Primary Care Physician ID.
- Advanced provider searchSearch for providers in California by multiple criteria such as gender, language, etc. Select your plan's Find a Doctor link below to begin your search. To find your PCP’s ID number, click on the doctor’s name and select View details under "Primary Care Physician ID."
- Trio HMO Find a Doctor
- PPO Find a Doctor
- Find a Doctor TutorialsWatch our tutorials on how to use the Find a Doctor tool.
Programs in the spotlight
Decrease your stress
Fitness Your Way offers access to virtual classes, gyms with no long-term contracts, and more.
When your health care becomes complicated, you don’t have to go it alone
With Care Management from Shield Support, you’ve got a team of nurses, health coaches, and other specialists by your side – at no additional cost to you.
Wellness discount programs
Get help living healthier with a wide range of discount programs.
All programs and services
- Away From Home Carefor HMO subscribers and their dependents Students, long-term travelers and family members living apart can rely on access to health care from Blue Shield and Blue Cross plans across the country.
- Call the Caravailable for eligible Trio HMO members only Trio HMO members who have a serious illness can access non-emergency medical transportation through Call the Car. To confirm eligibility, contact Shield Concierge at (855) 747-5800.
- Fitness Your Way™Access network fitness centers on a budget you can live with.
- Identity theft protectionProtecting your financial well-being is as important as protecting your health. Get covered right down to your identity with credit monitoring, identity repair assistance and identity theft insurance.
- LifeReferrals 24/7SM *Experienced professionals are ready to help you with personal, family and work issues at any time.
- LifeSpring meal deliveryavailable for eligible Trio HMO members only LifeSpring provides chef-inspired, prepared ready-to-heat meals for qualified patients recovering from serious injury. To confirm eligibility, contact Shield Concierge at (855) 747-5800.
- Maternity programGet support before, during, and after your pregnancy
- NurseHelp 24/7SM *Registered nurses are available to answer your health questions at any time, every day.
- Preventive careLearn how your preventive care benefits can help keep you healthy.
- Care Management Program (Shield Support)Get support managing conditions such as diabetes and depression.
- Teladoc® virtual careTalk to a medical doctor or mental health professional by phone or video.
- Telebehaviorial healthAre you feeling stressed about COVID-19 and need to speak with a licensed therapist? Telebehavioral health providers can help you with the stresses of COVID-19, the effects of sheltering-in-place and more: anxiety depression grief panic attacks coping with an illness
- Wellness discount programs *Get help saving money and living healthier with a wide range of discount programs* including fitness club memberships; acupuncture, chiropractic services and therapeutic massage; eye exams, frames and contact lenses; and LASIK surgery.
- Wellvolution® *Wellvolution® is our all-new digital platform for health and well-being. It offers apps and programs to help you achieve your health goals – at no extra cost. You choose the areas to focus on: Prevent and reverse disease – Prevent diabetes and reverse cardiovascular disease and other conditions. Eat better – Get help with meal planning, use nutritional calculators, and lose weight. Exercise more – Get support with movement tracking, workout routines, and coaching. Manage stress – Meditate, practice mindfulness, and more. Sleep better – Track sleep patterns and enjoy relaxation exercises for better rest. Quit smoking – Get the support you need to stop smoking with nicotine replacement therapy and other methods. Get started with Wellvolution® today!
* These discount program services are not a covered benefit of your Blue Shield of California, Blue Shield of California Life & Health Insurance Company (Blue Shield Life), or self-insured health plan, and none of the terms or conditions of the Blue Shield, Blue Shield Life, or self-insured health plan apply. The networks of practitioners and facilities in the discount programs are managed by external program administrators, including any screening and credentialing of providers. Blue Shield does not review the services provided by discount program providers for medical necessity or efficacy, nor does Blue Shield make any recommendations, representations, claims, or guarantees regarding the practitioners, their availability, fees, services, or products. Some services offered through the discount program may already be included as part of the Blue Shield plan covered benefits. Members or self-insured plan participants should access those covered services prior to using the discount program. Members or self-insured plan participants who are not satisfied with products or services received from the discount program may use the grievance process described in their Evidence of Coverage, Disclosure Form, Evidence of Coverage and Disclosure Form, Benefit Booklet or Certificate of Insurance/ Policy. Blue Shield reserves the right to terminate this program at any time without notice.
Wellvolution is a registered trademark of Blue Shield of California. Wellvolution and all associated digital and in-person health programs, services, and offerings are managed by Solera, Inc., a health company committed to changing lives by guiding people to better health in their communities.
NurseHelp 24/7 and LifeReferrals 24/7 are service marks of Blue Shield of California.
Wellvolution is a registered trademark of Blue Shield of California. Wellvolution and all associated digital and in-person health programs, services, and offerings are managed by Solera, Inc., a health company committed to changing lives by guiding people to better health in their communities.
NurseHelp 24/7 and LifeReferrals 24/7 are service marks of Blue Shield of California.