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Shield Concierge
(855) 747-5800
7 a.m. - 7 p.m., PST
Mon - Fri
Visit with Blue Shield at the Mercury virtual benefits fair.
Blue Shield will cover most diagnostic and screening COVID-19 tests ― including over-the-counter at-home tests ― at no out-of-pocket cost to you.
This means you do not need to pay out-of-pocket costs (copay, coinsurance, or deductible) for most diagnostic and screening COVID-19 tests. This will last as long as these state and federal mandates for testing coverage are in place:

Welcome to your 2022 open enrollment
Prepare yourself for open enrollment
Give yourself a better experience this year. Follow these simple steps to help you prepare and transform your open enrollment from a stressful event into an empowering one.
Take the guesswork out of choosing a plan for 2022
Looking for a smarter, easier way to learn about your Blue Shield health plan options? Our interactive video lets you select the topics you are most interested in. You can use this tool to:
  • Compare Blue Shield health plan options*
  • Find a doctor in our network
  • Learn about programs and services
  • Download Blue Shield plan documents
  • Gain confidence in your decision

Video: Mercury Team Members in California

Video: Mercury Team Members outside of California

*PPO $aver and Super $aver Plans are HSA-compatible
For complex and plan transition questions, book a 1-1 consultation
For general questions or for help finding out if your provider is in the Blue Shield network, contact Shield Concierge at (855) 747-5800.

But for more complex questions, schedule an appointment with a knowledgeable Blue Shield representative at your convenience.
Book an appointment here
The HMO TRIO Plan:
  • Has no deductible, just fixed copays.
  • Is typically more affordable than other plans.
  • Features a select network of local providers who closely coordinate your care.
  • Offers a concierge service to help you with everything from benefit questions to scheduling doctor’s appointments.
HMO Plan
With our HMO Plan you will:
  • Only pay a fixed copayment for most services
  • Be asked to select a primary care physician (PCP) to coordinate your care and refer you to specialists and hospitals within their medical group.
PPO $aver/HSA and PPO Super $aver/HSA Plans
With the PPO $aver/HSA and PPO Super $aver/HSA Plans you can:
  • See any doctor you choose, though you usually pay less for services that are provided by PPO network providers.
  • Self-refer to specialists.
  • Pay a copayment or coinsurance for most services after the plan’s deductible has been met.
  • Have the option to pair with a federal tax-free health savings account (HSA) to help you save money.
  • Have the the broad Blue Shield PPO network available to you.
With the NO DEDUCTIBLE (EPO) Plan:
  • Choose from PPO physicians and hospitals
  • Access Blue Shield's broad PPO network
  • Except for emergencies, your medical treatment is not covered by non-network providers
Our virtual assistant is available to help you find a provider.

Do you need your primary care physician's (PCP's) ID number? Once you find your PCP, select the More info button.
Shield Support (Care Management Program)
Get support managing your health needs for conditions such as diabetes, depression, chronic pain, cancer and others. Services include personalized health coaching, care plan development, provider coordination and more.
Wellvolution®, our digital platform for health and well-being, offers over 50 tested apps and programs to help you achieve your health goals – at no extra cost. You choose the areas to focus on:
  • Prevent and reverse disease – Prevent diabetes and reverse cardiovascular disease and other conditions.
  • Eat better – Get help with meal planning, use nutritional calculators, and lose weight.
  • Exercise more – Get support with movement tracking, workout routines, and coaching.
  • Manage stress – Meditate, practice mindfulness, and more.
  • Sleep better – Track sleep patterns and enjoy relaxation exercises for better rest.
  • Quit smoking – Get the support you need to stop smoking with nicotine replacement therapy and other methods.
Get started with Wellvolution® today!
Teladoc® virtual care
Talk to a board-certified Teladoc® medical doctor or licensed mental health professional by phone or video for a $0 copay.

All programs and services

* These discount program services are not a covered benefit of your Blue Shield of California, Blue Shield of California Life & Health Insurance Company (Blue Shield Life), or self-insured health plan, and none of the terms or conditions of the Blue Shield, Blue Shield Life, or self-insured health plan apply. The networks of practitioners and facilities in the discount programs are managed by external program administrators, including any screening and credentialing of providers. Blue Shield does not review the services provided by discount program providers for medical necessity or efficacy, nor does Blue Shield make any recommendations, representations, claims, or guarantees regarding the practitioners, their availability, fees, services, or products. Some services offered through the discount program may already be included as part of the Blue Shield plan covered benefits. Members or self-insured plan participants should access those covered services prior to using the discount program. Members or self-insured plan participants who are not satisfied with products or services received from the discount program may use the grievance process described in their Evidence of Coverage, Disclosure Form, Evidence of Coverage and Disclosure Form, Benefit Booklet or Certificate of Insurance/ Policy. Blue Shield reserves the right to terminate this program at any time without notice.

Wellvolution is a registered trademark of Blue Shield of California. Wellvolution and all associated digital and in-person health programs, services, and offerings are managed by Solera, Inc., a health company committed to changing lives by guiding people to better health in their communities.

NurseHelp 24/7 and LifeReferrals 24/7 are service marks of Blue Shield of California.