Welcome MCSIG members
Contact us
MCSIG Member Services
PPO and PPO Select members
(800) 287-1442
8:00 a.m. to 5:00 p.m., Pacific Time
Monday through Friday
PPO and PPO Select members
(800) 287-1442
8:00 a.m. to 5:00 p.m., Pacific Time
Monday through Friday
Get help managing stress and more
- Teladoc mental health services
– Schedule an appointment with a licensed mental health professional by phone or video for a $0 copay. Appointments are available, for members age 13 and older, daily from 7 a.m. to 9 p.m.
- LifeReferrals 24/7SM – This service offers convenient and confidential support to help you meet life’s challenges. Experienced professionals are ready to help you with a wide range of personal, family, and work issues.
Wellness Discount Programs
Get help living healthier with a wide range of discount programs.
Programs and services in the spotlight
Have you scheduled your preventive care visit?
Take charge of your health today. Preventive care is key to finding possible health issues early.
Learn about the preventive care services covered under your plan. Find out which health screenings and immunizations are right for you and your family.
Learn about the preventive care services covered under your plan. Find out which health screenings and immunizations are right for you and your family.
Introducing our new mental health resource hub, powered by CredibleMind
Available at no extra cost
CredibleMind offers many different resources, all in one place. You can navigate by topic, including everything from stress and anxiety to happiness and resilience.
With this resource hub, you can:
With this resource hub, you can:
- Take assessments. Learn more about your mental health and the changes you can make today.
- Access articles, videos, podcasts, and more. Get information on topics you care about from a variety of sources.
- Find a peer support group. Connect with others who know what you’re going through.
- Get news on the latest mental health research. Gain a deeper understanding of critical subjects such as parenting, friendship, and more.
Teladoc®
Avoid a trip to the doctor's office with 24/7 access to board-certified doctors, available by video or phone – available for $0 copayment.
With Teladoc, you also have access to behavioral health service, dermatology (PPO only) and caregiver for your loved ones.
With Teladoc, you also have access to behavioral health service, dermatology (PPO only) and caregiver for your loved ones.
All programs and services
- Preventive careLearn how your preventive care benefits can help keep you healthy.
- Teladoc® servicesTalk to a board-certified Teladoc medical doctor, licensed mental health professional, dermatologist, or access Teladoc for your loves ones by phone or video for a $0 copay.
- Wellness discount programs*Get help living healthier with a wide range of discount programs.
Your 2023 plan offerings
PPO plan
The Blue Shield PPO plan allows you to:
- See any doctor you choose for most services.
- Self-refer to specialists.
- Usually pay less for services that are provided by PPO network providers.
- Pay a copayment or coinsurance for most services after the plan’s deductible has been met.
Express Scripts is the prescription drug administrator for MCSIG PPO plans.
Express Scripts is the largest independent manager of pharmacy benefits in the United States and one of the country’s largest pharmacies, serving more than 85 million people. For member services, call (866) 321-9650 or visit Express Scripts.
High Deductible Health Plan (HDHP)
The Blue Shield High Deductible Health plan allows you to:
- See any doctor you choose for most services.
- Self-refer to specialists.
- Usually pay less for services that are provided by PPO network providers.
Express Scripts is the prescription drug administrator for the MCSIG HDHP plan.
Express Scripts is the largest independent manager of pharmacy benefits in the United States and one of the country’s largest pharmacies, serving more than 85 million people. For member services, call (866) 321-9650 or visit Express Scripts.
PPO Select plan*
With the PPO Select plan, you will:
- Have the flexibility to see any doctor in our PPO network.
- Not be covered for services from providers who are not in the PPO network, except for emergencies.
*The following Monterey County facilities are NOT covered under the PPO Select Community Hospital of Monterey Peninsula (CHOMP), Salinas Valley Memorial Hospital, Natividad and George Mee Memorial Hospital.
Express Scripts is the prescription drug administrator for the MCSIG PPO Select plan.
Express Scripts is the largest independent manager of pharmacy benefits in the United States and one of the country’s largest pharmacies, serving more than 85 million people. For member services, call (866) 321-9650 or visit Express Scripts.
Trio HMO plan
Our Trio HMO plan:
- Features a select network of local providers, including providers in the Aspire medical group, who closely coordinate your care.
- Offers a concierge service to help you with everything from benefit questions to scheduling doctor’s appointments.
Exclusive Trio HMO plan benefits
- NurseHelp 24/7 SMRegistered nurses are available to answer your health questions at any time, every day.
- LifeReferrals 24/7 SMExperienced professionals are ready to help you with personal, family and work issues at any time.
- Shield SupportGet support managing conditions such as diabetes and depression.
- Maven maternity programGet support before, during, and after your pregnancy
- LifeSpring meal deliveryavailable for eligible Trio HMO members only LifeSpring provides chef-inspired, prepared ready-to-heat meals for qualified patients recovering from serious injury. To confirm eligibility, contact Shield Concierge at (855) 747-5800.
- Call the Caravailable for eligible Trio HMO members only Trio HMO members who have a serious illness can access non-emergency medical transportation through Call the Car. To confirm eligibility, contact Shield Concierge at (855) 747-5800.
Find a provider
Our virtual assistant is available to help you find a provider.
Do you need your primary care physician's (PCP's) ID number? Once you find your PCP, select the More info button.
- Advanced provider searchSearch for providers in California by multiple criteria such as gender, language, etc. Select your plan's Find a Doctor link below to begin your search. To find your PCP’s ID number, click on the doctor’s name and select View details under "Primary Care Physician ID."
- PPO Find a Doctor
- HDHP Find a Doctor
- Trio HMO Find a Doctor
- Find a Doctor TutorialsWatch our tutorials on how to use the Find a Doctor tool.
* These discount program services are not a covered benefit of your Blue Shield of California, Blue Shield of California Life & Health Insurance Company (Blue Shield Life), or self-insured health plan, and none of the terms or conditions of the Blue Shield, Blue Shield Life, or self-insured health plan apply. The networks of practitioners and facilities in the discount programs are managed by external program administrators, including any screening and credentialing of providers. Blue Shield does not review the services provided by discount program providers for medical necessity or efficacy, nor does Blue Shield make any recommendations, representations, claims, or guarantees regarding the practitioners, their availability, fees, services, or products. Some services offered through the discount program may already be included as part of the Blue Shield plan covered benefits. Members or self-insured plan participants should access those covered services prior to using the discount program. Members or self-insured plan participants who are not satisfied with products or services received from the discount program may use the grievance process described in their Evidence of Coverage, Disclosure Form, Evidence of Coverage and Disclosure Form, Benefit Booklet or Certificate of Insurance/ Policy. Blue Shield reserves the right to terminate this program at any time without notice.
NurseHelp 24/7 and LifeReferrals 24/7 are service marks of Blue Shield of California.
NurseHelp 24/7 and LifeReferrals 24/7 are service marks of Blue Shield of California.