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Shield Concierge
Tandem PPO members
Phone: (855) 599-2657
7:00 a.m. to 7:00 p.m., Pacific Time
Monday through Friday

Member Services
Access+ HMO members
Phone: (855) 256-9404
7:00 a.m. to 7:00 p.m., Pacific Time
Monday through Friday
Your new ID card should arrive by January 1, 2022
  • The new card will show your plan’s deductibles and out-of-pocket maximums. Be sure to present it to all healthcare providers.

  • If you currently use a printed ID card, remember to discard your old card and use your new one. You can also access your new ID card online at any time by registering at

  • If you currently use a digital ID card, you will receive an email when your new card is ready to view online.

  • Continue to use your current ID card until the new one is available. If you don’t get your new printed ID card by January 1, contact Shield Concierge for assistance at (855) 599-2657.
Do you have a complex health coverage question about the Tandem PPO plan?
Schedule a one-on-one consultation with an expert Blue Shield representative when it’s convenient for you.
Tandem PPO plan
Our Tandem PPO plan:
  • Offers the flexibility of a regular PPO plan but is typically more affordable because it provides access to a select network of providers
  • Allows you to see any doctor or specialist − in or out of the Tandem PPO Network − but you will save money when you see a provider in the network
  • Offers Shield Concierge personalized service to help you with everything from understanding benefits to scheduling doctor's appointments
Search for doctors and other providers in the Tandem PPO Network.
Access+ HMO plan
With the Access+ HMO® plan, you:
  • Have no deductible – just fixed copayments for most services like doctor visits, urgent care, and emergency care
  • Have access to one of the largest provider networks in California, with more than 13,000 primary care physicians (PCPs), 350 hospitals, and 48,000 specialists
  • Choose a PCP who will coordinate your care and refer you to specialists and hospitals within their medical group/Independent Practice Association (IPA)
When you enroll in the Access+ HMO plan for the first time, you must choose a PCP for yourself and your covered dependents. Each member of your family can choose a different physician and medical group/IPA.

Search for doctors and other providers in the Access+ HMO Network.
Tandem PPO providers
With the Tandem PPO plan, you can see any doctor or specialist in or out of the network. However, you will save money when you see a provider in the Tandem PPO Network.
Important: To verify your doctor’s status in the Tandem PPO Network, call Shield Concierge at (855) 599-2657:

  • In some cases, doctors who have a medical practice at multiple locations may be in the Tandem PPO Network at one location ― but out of the network at another.

  • Blue Shield always tries to show the most up-to-date provider information in our Find a Doctor tool, but this information can change at any time. To check on a doctor’s status, please call Shield Concierge at the number above.
Access+ HMO providers
You may need your selected primary care physician's (PCP’s) ID number when you enroll in the Access+ HMO plan for the first time. To find this number in the Find a Doctor tool, click on your doctor’s name and then select View details under “Primary Care Physician ID.”

Select your plan's link below for information about your benefits.
Have you scheduled your annual preventive care visit?
Take charge of your health today.
Preventive care is key to finding possible health issues early, when they're easier to treat.

Learn about the preventive care services covered under your plan. Find out which health screenings and immunizations are right for you and your family.
Wellvolution®, our digital platform for health and well-being, offers over 50 tested apps and programs to help you achieve your health goals – at no extra cost.

You choose the areas to focus on:
  • Prevent and reverse disease – Prevent diabetes and reverse cardiovascular disease and other conditions.
  • Eat better – Get help with meal planning, use nutritional calculators, and lose weight.
  • Exercise more – Get support with movement tracking, workout routines, and coaching.
  • Manage stress – Meditate, practice mindfulness, and more. Headspace is now available through Wellvolution. Experience the leading meditation app, with over 70 million users.
  • Sleep better – Track sleep patterns and enjoy relaxation exercises for better rest.
  • Quit smoking – Get the support you need to stop smoking with nicotine replacement therapy and other methods.
Care Management
When your health care becomes complicated, you don’t have to go it alone.

With Care Management from Shield Support, you’ve got a team of nurses, health coaches, and other specialists by your side – at no additional cost to you.

All programs and services

* The wellness discount program services are not a covered benefit of your Blue Shield of California, Blue Shield of California Life & Health Insurance Company (Blue Shield Life), or self-insured health plan, and none of the terms or conditions of the Blue Shield, Blue Shield Life, or self-insured health plan apply. The networks of practitioners and facilities in the discount programs are managed by external program administrators, including any screening and credentialing of providers. Blue Shield does not review the services provided by discount program providers for medical necessity or efficacy, nor does Blue Shield make any recommendations, representations, claims, or guarantees regarding the practitioners, their availability, fees, services, or products. Some services offered through the discount program may already be included as part of the Blue Shield plan covered benefits. Members or self-insured plan participants should access those covered services prior to using the discount program. Members or self-insured plan participants who are not satisfied with products or services received from the discount program may use the grievance process described in their Evidence of Coverage, Disclosure Form, Evidence of Coverage and Disclosure Form, Benefit Booklet or Certificate of Insurance/ Policy. Blue Shield reserves the right to terminate this program at any time without notice.

Wellvolution is a registered trademark of Blue Shield of California. Wellvolution and all associated digital and in-person health programs, services, and offerings are managed by Solera, Inc., a health company committed to changing lives by guiding people to better health in their communities.

NurseHelp 24/7 and LifeReferrals 24/7 are service marks of Blue Shield of California.