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County of San Bernardino
Contact us
Shield Concierge:
Phone: (855) 599-2657
7 a.m. - 7 p.m. Pacific Time
Monday - Friday
Choose from two popular mental health apps
Headspace and Ginger are now available through Wellvolution®
  • Headspace offers over 500 guided meditations to help with anxiety, sleep, and more. Plus, you can access yoga workouts, wind-down exercises, and other features.

  • Ginger offers on-demand, confidential mental health support day or night through coaching and self-guided activities. You can also get video therapy and psychiatry sessions within days.*
    *Video therapy and psychiatry sessions are subject to a cost share as stated in your health plan. Credit card payment information will be required.
Discover Headspace, Ginger, and many other wellness apps at
Talk to a board-certified Teladoc medical doctor or licensed mental health professional by phone or video for a $0 copay.
Shield Signature plan
With the Shield Signature plan, you can access covered services from two levels of care:

Level 1: Your “HMO-level” benefits
Level 1 benefits deliver the highest level of benefits at the lowest out-of-pocket cost to you. You are covered under Level 1 for most services, as long as care is provided by your primary care physician (PCP) or a provider authorized by your doctor.
Women booking their annual OB/GYN appointment are allowed to self-refer when they choose an OB/GYN who is in the same medical group/Independent Practice Association (IPA) as their primary care physician.
For inpatient services such as those provided by hospitals and other facilities, hospice agencies and non-physician healthcare practitioners, you are required to receive care under your Level 1 coverage.

Level 2: Your “PPO-level” benefits
In Level 2, you are only covered for consultation, evaluation and treatment that can be performed in the doctor’s office.
You can see any doctor or specialist in the Blue Shield PPO network for select outpatient services without a referral from your PCP.
Your Level 1 PCP must coordinate and authorize care under your Shield Signature Level 1 benefits for:
  • Services that require hospitalization
  • Outpatient surgery
  • Maternity care
  • Other therapeutic care
With Level 2, you have more choice and a wider range of covered outpatient services, but your share of costs is higher than in Level 1. You are responsible for applicable copayments and non-covered charges.

Away from Home Care program
Through the BlueCard® and Blue Shield Global Core programs, you have access to care across the United States and urgent and emergency care around the world. Your HMO (Level 1) benefits only cover urgent and emergency medical care. Through your PPO (Level 2) and non-network (Level 3) benefits, you can access care through BlueCard providers for all covered services. (Note: You are not required to use a BlueCard provider, but they can be more cost-effective.)
Access+ HMO plan
With our Access+ HMO® plan, you:
  • Only pay a fixed copayment for most services like doctor visits, urgent care, and emergency care
  • Have access to one of the largest provider networks in California, with more than 10,000 primary care physicians (PCPs), 270 hospitals, and 34,000 specialists
  • Choose a PCP who will coordinate your care and refer you to specialists and hospitals within their medical group/Independent Practice Association (IPA)

Note: When you enroll in the Access+ HMO plan for the first time, you must choose a PCP for yourself and your covered dependents. Each member of your family can choose a different physician and medical group/IPA.

Emergency and urgent care outside California (HMO)

Through the BlueCard® Program, Access+ HMO members can access urgent care services across the country and around the world. You can receive urgent care services from any provider; however, using the BlueCard Program can be more cost-effective and may eliminate the need for you to pay for the services when they are rendered and submit a claim for reimbursement. To locate a BlueCard provider, please call (800) 810-BLUE or click on the link below.

Exclusive Access+ HMO plan benefit

Away From Home Care program (HMO)
The Away From Home Care ® program gives HMO members who are students, long-term travelers, workers on extended out-of-state assignments, and families living apart the convenience and flexibility of coverage for extended periods across the country. To learn more about Away From Home Care and whether your family is eligible, please call Shield Concierge. Please note that Away From Home Care is not available in all areas and states, and benefits from the host plan may differ from the benefits in the Access+ HMO plan.
Custom PPO and PPO Needles plans
The Shield Spectrum PPO plan allows you to:
  • See any doctor you choose for most services.
  • Self-refer to specialists.
  • Usually pay less for services that are provided by PPO network providers.
  • Pay a copayment or coinsurance for most services after the plan’s deductible has been met.

Emergency and urgent care outside of California (PPO)

Through the BlueCard® and Blue Shield Global Core programs, you have access to care across the United States and urgent and emergency care around the world. You can receive urgent or emergency care from any provider. However, using a BlueCard provider can be more cost-effective.
Shield Signature plan,
Access+ HMO plan
To search for a primary care physician (PCP), select “Primary Care Physician.” You may need your selected PCP’s provider number and medical group/Independent Practice Association (IPA) number when you enroll in the plan for the first time. To find this number, search for your doctor using our Find a Doctor tool. Then, click on your doctor’s name and select View details under Primary Care Physician ID.

To search by doctor type or doctor name, select Doctors instead of Primary Care Physician.
Custom PPO plan
A PPO plan lets you continue seeing your current doctor for most covered services even if your doctor isn't part of Blue Shield's extensive network. Keep in mind that you if you seek care from a physician that is not part of the Blue Shield PPO network, you will pay more for each visit.
Access drug coverage information and answers
Prescription drug benefits are an important part of your Blue Shield health plan.

Understanding your pharmacy benefits can help you save money. You may save if your medication is a preferred prescription drug. Also, if you take a stabilized doses of covered medications for chronic conditions such as diabetes, you can have a 90-day supply delivered through our mail service pharmacy. Shipping is free, and you may save on your copay.
Maternity care that fits into your life
The Maven Maternity Program is designed to give you and your partner digital and virtual support for your pregnancy and postpartum needs – at no extra cost. You can also get support if you have experienced a pregnancy loss.
Wellvolution®, our digital platform for health and well-being, offers over 50 tested apps and programs to help you achieve your health goals – at no extra cost. You choose the areas to focus on:
  • Prevent and reverse disease – Prevent diabetes and reverse cardiovascular disease and other conditions.
  • Eat better – Get help with meal planning, use nutritional calculators, and lose weight.
  • Exercise more – Get support with movement tracking, workout routines, and coaching.
  • Manage stress – Meditate, practice mindfulness, and more.
  • Sleep better – Track sleep patterns and enjoy relaxation exercises for better rest.
  • Quit smoking – Get the support you need to stop smoking with nicotine replacement therapy and other methods.

All programs and services

* The wellness discount program services are not a covered benefit of your Blue Shield of California health plan, and none of the terms or conditions of the Blue Shield health plan apply. The networks of practitioners and facilities in the discount programs are managed by external program administrators, including any screening and credentialing of providers. Blue Shield does not review the services provided by discount program providers for medical necessity or efficacy, nor does Blue Shield make any recommendations, representations, claims, or guarantees regarding the practitioners, their availability, fees, services, or products. Some services offered through the discount program may already be included as part of the Blue Shield plan covered benefits. Members should access those covered services prior to using the discount program. Members who are not satisfied with products or services received from the discount program may use the grievance process described in their Evidence of Coverage, Disclosure Form, Evidence of Coverage and Disclosure Form, or Benefit Booklet. Blue Shield reserves the right to terminate this program at any time without notice.

Wellvolution is a registered trademark of Blue Shield of California. Wellvolution and all associated digital and in-person health programs, services, and offerings are managed by Solera, Inc., a health company committed to changing lives by guiding people to better health in their communities.

NurseHelp 24/7 and LifeReferrals 24/7 are service marks of Blue Shield of California.