WELCOME CalPERS HBOs
Here your employees get the most out of their Blue Shield health plans.
Employee enrollment resources
Contact resources
Customer Care
Access+ HMO, Trio HMO & Blue Shield EPO plans
Blue Shield Medicare PPO plan
PERS Supplement to Original Medicare PPO plans
(800) 405-2127 (TTY 711)
7 a.m. to 8 p.m., seven days a week
PERS Basic PPO plans
(855) 633-4436 (TTY 711)
24 hours a day, seven days a week
HBO contacts
Health Benefits Officer
Our Blue Shield of California priority team is available to assist employers, agency HBOs, and brokers to resolve member issues, answer benefit questions, and more. Call (800) 837-4251 for if you need assistance.
CalPERS members
For CalPERS members enrolled in a Blue Shield of California plan that need assistance please advise them to contact the Customer Care phone number listed on the back of their ID card.
News
HBO Newsletter
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Blue Shield News Center
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Forms
Claims
Members can also submit a claim by logging on to blueshieldca.com and selecting Claims.
Continuity of care
Members can also request continuity of care by calling Shield Concierge.
Grievances
Members can also submit a grievance by calling Shield Concierge.
HIPPA release form
This is an authorization for the release of personal and health information.