WELCOME CalPERS HBOs

Here your employees get the most out of their Blue Shield health plans.

Employee enrollment resources

Contact resources

Customer Care

Access+ HMO, Trio HMO & Blue Shield EPO plans

(800) 334-5847 (TTY 711)

Blue Shield Medicare PPO plan

(888) 802-4599 (TTY 711)

PERS Supplement to Original Medicare PPO plans

(800) 405-2127 (TTY 711)
7 a.m. to 8 p.m., seven days a week

PERS Basic PPO plans

(855) 633-4436 (TTY 711)
24 hours a day, seven days a week

HBO contacts

Health Benefits Officer

Our Blue Shield of California priority team is available to assist employers, agency HBOs, and brokers to resolve member issues, answer benefit questions, and more. Call (800) 837-4251 for if you need assistance.

CalPERS members

For CalPERS members enrolled in a Blue Shield of California plan that need assistance please advise them to contact the Customer Care phone number listed on the back of their ID card.

News

HBO Newsletter

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Blue Shield News Center

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Forms

Claims

Members can also submit a claim by logging on to blueshieldca.com and selecting Claims.

Continuity of care

Members can also request continuity of care by calling Shield Concierge.

Grievances

Members can also submit a grievance by calling Shield Concierge.

HIPPA release form

This is an authorization for the release of personal and health information.