Welcome CalPERS HBOs
Help your employees get the most out of their Blue Shield health plans
2023 Open Enrollment Resources
- Interactive, self-guided videosHelps CalPERS members find the plan that's best for them.
- Access+ and Trio HMO plans
- Blue Shield EPO plan
- Plan presentations
- Learn about 2023 plan benefits.
NEW 2023 Virtual Open Enrollment Hub
This Virtual OE Hub allows 24/7 access for CalPERS members to:
- Explore Blue Shield health plan benefits
- Watch plan videos and presentations
- Read articles that help take the guesswork out of choosing a health plan
- Blue Shield Medicare (PPO) plan
- Plan presentation
- Learn about 2023 plan benefits.
Contact Resources
Shield Concierge
Non-Medicare Plans
(800) 334-5847 (TTY 711)
7 a.m. to 8 p.m., seven days a week
Medicare Plans
(888) 802-4599 (TTY 711)
7 a.m. to 8 p.m., seven days a week
(800) 334-5847 (TTY 711)
7 a.m. to 8 p.m., seven days a week
Medicare Plans
(888) 802-4599 (TTY 711)
7 a.m. to 8 p.m., seven days a week
HBO contacts
Health Benefits Officer Priority Line
Resolve member issues, answer benefit questions, and more.
(800) 837-4251
Northern California
Carlos Parra, Account Manager
(916) 329-4457
calpersaccountmgr@blueshieldca.com
Southern California
Alex Garcia, Account Manager
(818) 228-7013
calpersaccountmgr@blueshieldca.com
Resolve member issues, answer benefit questions, and more.
(800) 837-4251
Northern California
Carlos Parra, Account Manager
(916) 329-4457
calpersaccountmgr@blueshieldca.com
Southern California
Alex Garcia, Account Manager
(818) 228-7013
calpersaccountmgr@blueshieldca.com
News
HBO Newsletter
Get the latest news about Blue Shield benefits, programs, services and more.
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Blue Shield News Center
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Quick links
- Medicare (PPO) Plan
- Plan benefits & documents
- Pharmacy benefits
- Network providers
- Programs & Services
- Forms
- ClaimsMembers can also submit a claim by logging on to blueshieldca.com and selecting Claims.
- Continuity of careMembers can also request continuity of care by calling Shield Concierge.
- GrievancesMembers can also submit a grievance by calling Shield Concierge.
- HIPPA release formThis is an authorization for the release of personal and health information.
Virtual Events Dashboard
- On-Demand Webinars
- View our recorded webinars here.
Upcoming LIVE Events
Improve your health & get rewarded!
You and your employees can earn rewards by attending our wellness webinars.
CalPERS members can earn rewards two ways:
CalPERS members can earn rewards two ways:
- Invite a co-worker(s) and qualify for one $5 Starbucks gift card.
- Attend 10 Wellness Webinars and become eligible to receive a charcuterie set.
- The agency with the highest employee Wellness Webinar participation will be awarded with a private virtual cooking demonstration.
Frequently asked questions
When will the award be announced?
- The winner will be announced in the January 2023 Blue Shield Monthly Newsletter. After the winner is announced, a Blue Shield representative will reach out to the winning agency with more information.
How does each agency increase their chances of winning?
- Sharing our ready-to-forward monthly Blue Shield Newsletters provides Wellness Webinar registration links and incentive details. This will help encourage participation and provide links on where employees can learn more about the webinars and how to properly register. Encouraging employees to accurately complete all required fields in the registration form (including full agency name) and attending the entire duration of the webinar is recommended.
Good Example:
Name: Alex Garcia
Email: alex.garcia@blueshieldca.com
Agency: Blue Shield of California (Woodland Hills office)
County: Los Angeles
Bad Example:
Name: Lex
Email: rainbows@blueshield.com
Agency: BSC
County: America USA