Welcome to the CAPE/Blue Shield Point of Service Plans
We’re proud to serve you and those who depend on you for healthcare coverage
Contact us
CAPE Benefit Trust Customer Service:
Phone: (800) 487-3092
7:30 a.m. to 5:00 p.m., Pacific Time
Monday through Friday
Blue Shield Member Services:
Phone: (855) 256-9404
7:00 a.m. to 7:00 p.m., Pacific Time
Monday through Friday
Phone: (800) 487-3092
7:30 a.m. to 5:00 p.m., Pacific Time
Monday through Friday
Blue Shield Member Services:
Phone: (855) 256-9404
7:00 a.m. to 7:00 p.m., Pacific Time
Monday through Friday
Check out what’s new from Wellvolution
Wellvolution® is your online hub to find the right virtual health program. Select the View now button below to:
- Browse programs to help you achieve your health goals.
- Register for Headspace® webinars on topics related to mental health. Webinars will be held on February 6, March 6, and March 13.
- Register to attend an exchange on how to lose weight, drop medications, and more every Tuesday night at 6 p.m., PT.
- Learn about the Fitness Your Way® promotion, which runs from March 1- 31. Use the code BSCPROMOMAR25 when you sign up.
Get virtual care for a $0 copay with Teladoc
Talk to a board-certified Teladoc® medical doctor or a licensed mental health professional by phone or video.
Plan information
Lite and Classic Point of Service (POS) plans
Pharmacy benefits are an important part of your CAPE/Blue Shield health plan. Understanding your benefits can help you save money. Select Pharmacy benefits below to learn more.
Important: As of 1/1/25, our prescription home delivery vendor will be Amazon Pharmacy.
Plan highlights
A POS plan combines the predictable out-of-pocket costs of an HMO plan with the greater flexibility of a PPO plan. You have the freedom to choose an HMO, PPO, or out-of-network provider each time you access care.
When you enroll in the POS plan for the first time, you must choose a primary care physician (PCP) for yourself and your covered dependents. Each member of your family can choose a different physician and medical group/Independent Practice Association (IPA). For information on how to find a doctor, see the "Find a provider" section below.
To learn how a POS plan works – and to view plan benefits – select the helpful documents.
A POS plan combines the predictable out-of-pocket costs of an HMO plan with the greater flexibility of a PPO plan. You have the freedom to choose an HMO, PPO, or out-of-network provider each time you access care.
When you enroll in the POS plan for the first time, you must choose a primary care physician (PCP) for yourself and your covered dependents. Each member of your family can choose a different physician and medical group/Independent Practice Association (IPA). For information on how to find a doctor, see the "Find a provider" section below.
To learn how a POS plan works – and to view plan benefits – select the helpful documents.
Your mental health and substance use disorder care benefits
You have access to inpatient and outpatient care for depression and other mental illnesses, as well as substance use disorder care. Mental health services are available virtually or in person.
If you choose to access care using your HMO (Level I) or PPO (Level II) benefits, you will only have access to Blue Shield’s mental health service administrator (MHSA) provider network. You will also pay less and receive higher benefit coverage than if you use your out-of-network (Level III) benefits.
To find a doctor in the MHSA provider network, visit MHSA.
If you choose to access care using your HMO (Level I) or PPO (Level II) benefits, you will only have access to Blue Shield’s mental health service administrator (MHSA) provider network. You will also pay less and receive higher benefit coverage than if you use your out-of-network (Level III) benefits.
To find a doctor in the MHSA provider network, visit MHSA.
How to estimate your HMO (Level 1) and PPO (Level II) medical costs
Our Treatment Cost Estimator can give you cost estimates for common medical treatments and services. These estimates can help you budget and plan for your care.
To access this tool, Log into your account or register now. Then select My plan, scroll down to the “Tools” section, and choose Treatment cost estimator.
To access this tool, Log into your account or register now. Then select My plan, scroll down to the “Tools” section, and choose Treatment cost estimator.
Find a provider
As a CAPE/Blue Shield health plan member, you have access to a wide range of providers in California, including:
- HMO network (Level I) and PPO network (Level II) providers
- Mental health providers
- Chiropractors and acupuncturists
- Urgent care centers
- Pharmacies
- And more
Programs and services in the spotlight
Get in-home urgent medical care through DispatchHealth®
Let in-home urgent medical care come to you for the same cost as an in-network PPO urgent care visit.
You can access this service under your PPO network (Level II) benefits when you're in a ZIP code where it's offered.
This service is available seven days a week (including holidays), 8 a.m. to 10 p.m.
You can access this service under your PPO network (Level II) benefits when you're in a ZIP code where it's offered.
This service is available seven days a week (including holidays), 8 a.m. to 10 p.m.
CAPE-sponsored benefits
Take advantage of everything available to you:
- Supplemental dental benefits
- Full vision plan with a frame allowance
- $20,000 survivor life insurance with support services for beneficiaries
- Voluntary short-term disability insurance
- Identity theft protection plans
- choosecape.com, where you can view a presentation about these benefits and more
Want to save money on your prescriptions?
Our Price Check My Rx tool can help. Check prescription costs, shop around for lower prices, and see your options with this tool.
To get started if you're an existing member, log into your Blue Shield account or register now. Select the Pharmacy Benefits box, and then Run price check under “Lower your medication costs."
To learn more about how this tool works, watch our video.
To get started if you're an existing member, log into your Blue Shield account or register now. Select the Pharmacy Benefits box, and then Run price check under “Lower your medication costs."
To learn more about how this tool works, watch our video.
All programs and services
- Care ManagementGet support managing conditions such as diabetes and depression.
- CredibleMind mental health resource hubFind resources on everything from stress and anxiety to happiness and resilience.
- DispatchHealth®Get in-home urgent medical care when you are in a ZIP code where this service is available. You can access DispatchHealth through your PPO network (Level II) benefits.
- Fitness Your Way™Access network fitness centers on a budget you can live with.
- LifeReferrals 24/7SMAccess round-the-clock support from experts for personal, family, and work issues.
- Maternity supportGet digital and virtual support for your pregnancy and postpartum needs.
- MinuteClinic®Get walk-in non-emergency health care at CVS and Target clinics across California through your PPO network (Level II) benefits. To find a clinic, click in this box. Then, select Facilities, and enter your location. Under "Facility Type," select Clinic Retail Health.
- Network retail pharmacy vaccine programGet vaccines for the flu, shingles, and more at a network retail pharmacy.
- NurseHelp 24/7SMReceive health advice from registered nurses at any time.
- Preventive careStay up to date on your annual tests, screenings, and immunizations.
- Price Check My Rx toolCheck prescription costs, shop around for lower prices, and see your options.
- Teladoc®Talk to a board-certified Teladoc medical doctor or a licensed mental health professional by phone or video for a $0 copay.
- Wellness discount programs*Get help living healthier with a wide range of discount programs.
- Wellvolution®Get lifestyle-based tools and support to lose weight, treat diabetes, support mental health, and more.
* The wellness discount program services are not a covered benefit of your Blue Shield of California health plan, and none of the terms or conditions of the Blue Shield health plan apply. The networks of practitioners and facilities in the discount programs are managed by external program administrators, including any screening and credentialing of providers. Blue Shield does not review the services provided by discount program providers for medical necessity or efficacy, nor does Blue Shield make any recommendations, representations, claims, or guarantees regarding the practitioners, their availability, fees, services, or products. Some services offered through the discount program may already be included as part of the Blue Shield plan covered benefits. Members should access those covered services prior to using the discount program. Members who are not satisfied with products or services received from the discount program may use the grievance process described in their Evidence of Coverage and Disclosure Form. Blue Shield reserves the right to terminate this program at any time without notice.
Wellvolution is a registered trademark of Blue Shield of California. Wellvolution and all associated digital and in-person health programs, services, and offerings are managed by Solera, Inc., a health company committed to changing lives by guiding people to better health in their communities.
NurseHelp 24/7 and LifeReferrals 24/7 are service marks of Blue Shield of California.